WubenlightReviews of wubenlight.com

Response from WubenlightAug 8, 2026

Bonjour, ici Angelina Zhang de WUBEN. Je suis vraiment désolée pour cette expérience, en particulier après plus d’un mois d’attente sans expédition réelle et sans solution claire de la part de notre service client. Merci de m’envoyer l’adresse e-mail utilisée pour votre commande ou votre numéro de commande. Je vais personnellement vérifier votre dossier et organiser une nouvelle expédition de votre commande, sans frais supplémentaires. En plus, pour nous excuser de cette mauvaise expérience, je souhaite également vous offrir gratuitement notre nouveauté du mois d’août, la WUBEN E2. Vous pouvez aussi me contacter directement via notre groupe Facebook officiel WUBEN : https://www.facebook.com/groups/wuben Je suivrai personnellement votre dossier afin de m’assurer que le problème soit correctement résolu. — Angelina Zhang, WUBEN

Response from WubenlightAug 8, 2026

Hi, this is Angelina Zhang from WUBEN. I’m very sorry to read about your experience. The long delay, poor communication, and the way your refund was handled clearly left you with a very negative impression of WUBEN, and I completely understand your frustration. I’d like to personally review what happened with your order and our previous communication. Please send me the email address or order number associated with your purchase, and I’ll look into the case directly. As an apology for this experience, I’d also like to send you our new WUBEN E2, launching this August, completely free of charge. You can contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’m truly sorry that we let you down, and I hope we can have the opportunity to make this right. — Angelina Zhang, WUBEN

Response from WubenlightAug 8, 2026

Hi, this is Angelina Zhang from WUBEN. Thank you so much for your kind words and for sharing your experience! We’re really happy to hear that the light has held up so well during your daily work as a welding inspector. We did notice that your review is very positive, but the rating shows only 1 star. We were wondering if the 1-star rating may have been selected by mistake? Either way, we truly appreciate your support and recommendation. Thank you for choosing WUBEN! — Angelina Zhang, WUBEN