Jimmy B.
Did´nt recieve my item
I ordered a E7 at 01.12.2023 and now its the 15.01.2024 and i still haven´t received anything yet! the Track and trace stopped updating the 08.12.2023 saying it left China. I know it says on there website that it can take up to 28 working days, to receive a product, but if I knew that beforehand, I would never have made the order. I hope i will get my item eventually, since I already paid for it.
Response from WubenlightJan 16, 2024
Hi Jimmy, First and foremost, I want to sincerely apologize for the delay in receiving your order. We understand the frustration this may have caused, and we truly appreciate your patience. I would like to inform you that we have multiple warehouses globally. Unfortunately, due to unforeseen circumstances, some of our warehouses were experiencing shortages at the time of your order. Consequently, we had to dispatch your item from our warehouse in China. Furthermore, the holiday season, particularly Christmas and New Year, has led to significant logistics delays, causing your tracking information to stop updating since December 8, 2023. We deeply regret any inconvenience this may have caused. In light of these challenges, we want to make things right for you. We will be processing a full refund for your order, and I would like to assure you that your product is still en route and will be resent shortly as a gesture of our sincere apology for the logistical delay. Thank you for your understanding. Best regards, The Wuben Team




