The Wall Street JournalReviews of wsj.com

The WSJ hasn't been a real source of news for a while now, I only purchased the student plan because I was required to for a class. Due to Covid-19 they've basically shut down their phone lines and have cited "technical problems" for the multiples times I've tried to cancel my subscription. If you're not in California you have no option to cancel online because they know they're in the scam business at this point. Shame on DOW and shame on the clowns working for this sham of a "news" organization.

To anyone considering a WSJ "Free Trial" - BEWARE! I signed up for a free trial and was charged $19.99 IMMEDIATELY. I contacted WSJ right away, and they promised a refund. But, after 2+ weeks and multiple emails, NO REFUND. Reading WSJ’s horrendous reviews at the BBB, it's no surprise.

bad editors that will be willing to write anything that sells without any confirmation or even misleading the text to make it sounds way worse

Impossible to cancel digital subscription. Only available option is to do via call which is not available in all European countries and the numbers given are not working.

Same as everyone here. Their online subscription is a scam. You cannot cancel online. In this day and age, they should be ashamed for scamming people this way. Either they are trying to get you to stay on because you are too busy to call, or they want to manipulate you to stay when you do call. Utterly ridiculous practice and customer service which just keeps sending an automated response. I don't think they really care, which makes it worse. What about the people who are sick and cannot speak? What about someone who is deaf? Nope, they don't care.

Terrible customer service in today's day and age. You cannot cancel a subscription online. You have to do it by phone during business hours. If you try outside of business hours, it won't recognize your input account number when you try to input. I would give negative stars if I could.

They say I can cancel membership at anytime but as of today (Apr 27th 2020) I have to call them to cancel it. They provided two numbers - one of the lines was busy and the other takes forever to get reached to a real person and so annoying. They intentionally does NOT allow cancellation of membership online. I finally got connected to a real person and she says I canNOT cancel my membership because it takes 24 hours to 7 business days for my account to be in the system...what a joke? why did they say I can "cancel anytime" on the signup page then?

So no refunds once account has been subscribed for 38.99 dollars a month (even day of pending charge) after your lovely student free trial, WHAM THEY GOT YOU. I mean I shouldnt have expected better but I did. Traditional respected media my butt