WrikeReviews of wrike.com

Response from WrikeMay 2, 2025

Thank you for sharing your experience, and I’m truly sorry to hear how frustrating things have been for you. I realize this review is from October 2024, but I still want to acknowledge your concerns and let you know that your feedback matters. We’re very sorry for the difficulties you faced with canceling your renewal and for any lack of support you experienced. We know how important it is to have a smooth, transparent process and responsive assistance, and it’s clear we fell short in your case. Since then, we’ve been working to improve our support responsiveness and make our cancellation process clearer and more user-friendly. If you’re still dealing with any unresolved issues or would like to share more details, please feel free to reach out. Your feedback helps us identify where we need to do better, and we appreciate you taking the time to let us know. Thank you again for your honesty.

Response from WrikeMay 2, 2025

Thank you for sharing your feedback, and I’m really sorry to hear that your experience with Wrike didn’t meet your expectations. I understand how frustrating it must be to feel like the platform made things more complicated rather than easier for your business. We always aim to deliver real value and support to our customers, so it’s disappointing to hear that we missed the mark for you. Your feedback is important, and I’ll make sure it’s shared with our team so we can continue to improve. If you’re open to it, I’d love to learn more about the specific challenges you faced and see if there’s anything we can do to help. Thank you again for your honesty—it helps us get better.

Response from WrikeMay 2, 2025

Thank you so much for sharing your experience, and I’m truly sorry for the frustration and disappointment you’ve felt during your transition from the free trial. I completely understand how upsetting it is to feel pressured into a higher-priced plan just to keep access to your team’s hard work and data. Your feedback about the upgrade process and the risk of data loss is extremely important, and I want to assure you that we take concerns about transparency and fairness very seriously. We never want our customers to feel misled or forced into a plan that doesn’t fit their needs, and your comments highlight areas where we need to do better. I’ve shared your feedback with our team so we can review and improve this process. Thank you again for your honesty—it helps us identify where we need to make changes, and we’re committed to making Wrike a better experience for everyone.

Response from WrikeMay 2, 2025

Thank you for sharing your experience, and I’m truly sorry to hear how frustrating and disappointing this situation has been for you. I completely understand how upsetting it is to feel caught off guard by renewal terms and to feel like your concerns weren’t heard or addressed with empathy. We strive to be transparent about our renewal process and notice periods, but it’s clear from your feedback that we need to do a better job communicating these details and supporting customers through transitions. Your comments about the timing of renewal notifications and the cancellation process are being shared with our team so we can review and improve our approach. I’m sorry that we weren’t able to provide the experience you deserved, and I appreciate you taking the time to let us know where we fell short. Thank you for your honesty, and we wish you all the best with your new platform.

Response from WrikeMay 2, 2025

Thank you for sharing your concerns, and I’m really sorry to hear about your experience. I understand how frustrating and worrying it is to start receiving spam emails after signing up for a new service. Please know that protecting our users’ privacy and data is extremely important to us. Wrike does not share or sell customer information to third parties, and we take security very seriously. Sometimes, unfortunately, spam can increase for unrelated reasons, but I completely understand your caution. If you have any questions about your account or data security, or if there’s anything we can do to help address your concerns, please let us know. Thank you for giving Wrike a try, and we appreciate your honest feedback—it helps us continue to improve.

Response from WrikeMay 2, 2025

Thank you for sharing your experience, and I’m truly sorry to hear how disappointed and frustrated you’ve felt. It’s clear that we let you down, both in terms of the product experience and the support you received, and I understand how upsetting that must be. We never want our customers to feel misled or unsupported, and your feedback about the sales process and follow-up is being taken seriously. Offering a credit isn’t helpful if the product isn’t meeting your needs, and I apologize that we didn’t provide a more meaningful resolution. Your comments have been shared with our team so we can work to improve both our communication and our service. Thank you for your honesty—it’s feedback like yours that helps us get better.