WOW!Reviews of wowway.com

Misleading Billing Practices & Poor Communication – A Warning to Consumers Be cautious: WOW includes an auto-renewal clause in its contracts that quietly locks you into another year without any clear notification. After patiently waiting a full year to cancel, I was hit with a $168 early termination fee—despite cancelling just days before the renewal date. When I reached out to cancel, I was told everything was set. I returned all the equipment, submitted a signed cancellation form, and confirmed over the phone that my account was officially closed. At no point did anyone mention an early termination fee. The bill that followed felt like a gotcha moment. There was zero prior communication about this charge, and customer support had nothing to offer but the fee itself—no explanation, no accountability. I won’t be using WOW again, and I strongly urge others to read the fine print carefully before signing. WOW certainly won’t highlight the clauses that could end up costing you.

Wow was the worst experience! 0% recommended

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with, they sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

They put you on autopay then up the bill

Internet has been good. Wow way customer service is the worst imaginable! If you can go with literally anyone else do it solely because of how bad their customer service is.

They renew your services for another year and you're stuck. You cant cancel them and the internet is horrible!

On my last phone call with customer service May 30, 2025, I told the rep that WOW's constant rigamarole causes me undue stress. I said I do not have trouble from ANY other company I deal with except WOW. WOW will send new equipment, want old returned and then claim their equipment wasn't returned and try to charge you for it. This happened to my brother. He had the FedEx tracking receipt yet they harassed him for one year. They sent me new equipment, wanted the old back. Because of my brother's nightmare, I took pictures of everything including being inside the FedEx building. Four days later. I received notice the equipment wasn't returned and I owed something like $500.00. I went to the local building, waiting outside because it's been closed since covid to the public. Manager drove up, he said send me the pictures and it was resolved within hours. It's always some rigamarole with them. May 2025, they had some "price lock" offer, HA, sure. I called in, was told some lines about this and that. I chose the new plan. The next day, I received an email that I needed to return my equipment and would receive a box. I called them. They claimed I had 2 modems. I don't, yes you do. They said I should have returned it in February 2024!! I said that's 15 months ago and I'm being told now yet I don't have it?! I looked through my WOW file. In Feb 2024, a post card was sent that I was getting an upgraded modem and to recycle the old one. Now they want $150. They swindle customers by claiming they didn't return equipment and want money for it. I KNOW if I change providers, they'll claim I didn't return the equipment and want money that I truly won't owe. They're publicly traded. We all need to contact the SEC and CNBC about their nefarious business tactics.

We cancelled in September when we moved yet they continued to charge us. So I filed chargebacks. They charged us for every single chargeback plus a fee and sent it to collections. When my husband tried to talk to them and explain that we had cancelled, they basically told him, "Well, it wasn't recorded in our system, so prove it." Yeah, OF COURSE it wasn't recorded in your system - that's why we kept getting charged!! The internet would also go out randomly for literally no reason pretty regularly. Overall pretty poor experience and inconsistent, rude support sometimes. Sometimes support was lovely.