WOW!Reviews of wowway.com

Worst company ever the employees are so rude especially to elderly people. 10 thumbs down.

I do not recommend this company! Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company. We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract—even though they did not provide service in our new area. We were told to return the company’s phone equipment, which we did promptly. WOW! assured us that once the phones were received, a refund of the fee would be issued in the form of a Visa card. Although we requested a standard refund instead, they refused. Shortly thereafter, they charged our account again, this time claiming that more equipment had not been returned. At no time were we informed that additional equipment was required, and none of the items in our office were labeled with WOW! stickers to identify them. At that point, I was prepared to take the loss—but then another unexplained charge appeared on our account the following month. After five months of back-and-forth, I had no choice but to block WOW! on my business credit card to prevent further charges. This entire ordeal has been both time-consuming and frustrating. If you are considering WOW! for your business, I strongly advise against it. In my experience, the company has not acted honorably, and their practices have caused significant financial and operational headaches.

Please save your time and money. DO NOT go with WOW. The service itself is unreliable, but the bigger issue is how they handle cancellations. If you decide to end your service, they will claim that you did not return the equipment even after you’ve sent it back. This is a dishonest practice that leads to unnecessary charges and wasted effort disputing them. Avoid this company and choose a provider that is transparent and fair with customers.

installing and left property damaged and huge mess and broke sprinkler heads. I called the company and no one came or called after 2 weeks

Aditional fee charges

I called to customer service in WOW! and told them that I wanted to cancel the service and when they did I returned all the equipments, I even submitted a formal cancellation request and after going through all that, they told me that i have to pay a $168 early termination fee even though i cancelled only days before the renewal date.

Hidden Fees & Misleading Practices Consumer warning: WOW slips in an auto-renewal clause that quietly locks you into another year—without any clear notice. After waiting a full year to cancel, I was hit with a $168 “early termination fee,” even though I cancelled just days before the renewal date. Before cancelling, I followed every step: returned all equipment, submitted a signed cancellation form, and even confirmed by phone that my account was closed. Not once was I told about this fee. The bill felt like a gotcha. WOW never communicated these charges, and their support offered nothing but a demand for payment. I won’t be using WOW again. If you do, read the fine print—because they certainly won’t highlight the terms that cost you money.

I would strongly advise everyone to stay away from this company due to their misleading and unethical contract practices.