WOW!Reviews of wowway.com

Inconsistent service. Terrible call center for customer service. The absolute worst company when it comes to Internet service and customer service. Nothing good to say about the 3 months I tried this.

This internet service provider sucks. The equipment sucks. The customer service sucks. Everything about them sucks. As I write this, have no service. My router and eero restart constantly about 10 to 15 times per day. We purposely only have 5 devices on the wifi at anytime cause its slow, and constantly restarting the router and eero. Switching tomorrow. This company has costed me 1k in hrs due to remote work. And they truly don't have a clue on how to provide customer service. Update on 1/8/2026. My internet is still out lol. Restarting. Wifi extender and router non stop Restarting. No fix.

Quit hanging the phone up on people!!! You can’t speak English or with a dialect that people can’t understand and so you hang up? Not ok as I see by the reviews. You guys need help but can start by telling those idiots to quit hanging up on people.

I received a message congratulating me that WOW internet has finally arrived in my area! But when I called the number provided, the operator told me that there is no WOW internet service in my area and started offering T-mobile or AT&T internet service!!!! Is everything okay with them?

Look at your REVIEWS on here!! - Wow! You suck as a business!! 83% say you don't even deserve ONE Star. I have never had a internet provider in past 25 years that was as unreliable as this Wow! Crap!! Your customer service agents are ill-manered. They try to talk over everything you have to say until you have to start yelling. They are probably doing it on purpose and get their entertainment from it. Sick people.

I kept being billed for "Unreturned Equipment" after I followed all their instructions of retuning their equipment via the box they sent using Fedex (which they also instructed). I have been using WOW internet since 2016 (9 years). They have no customer loyalty or appreciation.

Awful internet provider, probably the worst one I ever had. It's constantly going out, and when they make mistakes with your auto-pay, they charge you double to reconnect your service (for their mistake!) Choose anyone else except them!!!

WOW made a mess in yards installing service to our subdivision. They have cut other services. Calls to complain are not being handled swiftly. The have the attitude that they think you should be honored to have their fiber service. Prices may be lower to start, but they will go up.