WOW!Reviews of wowway.com

Overpriced slow service -- COMPANY always adds fees! They charge you for technician visits when your service isn't working! Then, they add extra charges here and there AND make up reasons for them. When you call to discuss issues, they pretend they can't hear you and disconnect. I DO NOT RECOMMEND THIS COMPANY.

They are lying left and right! We have signed a contract with them in 2012 and when we asked about changing service they said our contract is not up until october 2026 and we would need to pay over $500 if we change providers!! Where are they finding this invisible contract that says we cant leave until October! Please check your statements, because ours show major inconsistencies. Statements show over double the amount for no reason at all. So so many other problems with them.

They lied to get me they sign me up saying pay your bill for 3 months and get a 300 gift card they lied

About 2 years ago, they came in our neighborhood advertising door to door then marked up the streets, sidewalks, and yards then never came back. It’s advertised all around us with flyers and billboards, but still not available in our neighborhood. So why did they hype everyone up and spray paint our streets. That’s dumb!

The worst service ever. Advertised with unlimited data. I reach a data cap and need constant increases every month, doubling my bill. Inconsistent connection. It just stops working whenever it feels like it. Customer service people are friendly, but not very useful. They just have you go through the same troubleshooting motions. If a technician comes out, they say everything is fine. It isn't. I've been using this company for nearly seven years and all I get is the worst experience ever. I would honestly switch to another company if moving wasn't at a high probability.

Spring Hill, Florida I've been with Wow for one full year now, since the beginning I've been trying to get them to fix my bill. When the WOW guy came offering the services, he showed me the options. I took the Fiber 500 for $50.00, price lock for $10.00 plus an extra box for $5.00 a month rental fee! When I add that up it gives me $65.00, no more no less! now with the $10.00 discount for autopay that would leave me a bill of $55.00. I have the new customer sales order form to proof it! I've called customer service a few times to get it resolved, but they tell me I have the $70.00 dollar plan. The $70.00 plan was offering Fiber 1 Gig, and I don't have that service!! Unreal! then they want you to refer clients, offering you $100.00 dollars!! really!! I won't refer anyone period, people don't deserve to be lied to!! We don't deserve to be taken as fools, we should be able to legally do something about it. Customer service not helpful at all, they are well trained by WOW!!! That WOW propaganda should have been a RED FLAG!! When they say WOW! it's not because they have a great business, it's because they had in mind WOW!! we're gonna fool a lot of people. GOD have mercy!

Horrible service. Been three months and had my auto payment messed up and the service went out three times in three months. I’m missing Xfinity and I can’t believe I am saying that.

Double booking Abo.This is the reply. R Warte einen Moment, während ich prüfe, ob du Anspruch auf eine Erstattung hast. Rückerstattungs-Bot 10:48 I paid 14 Jan 29,99 and 17th Jan 29,99euro. 10:53 R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot zweimal bezahlt mont January. R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot zweimal bezahlt monat January.2026 10:54 R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot 10:54 Bitte um Rückerstattung für doppelt Abbuchung im Januar über 29,99 € 10:58 R Entschuldige, das habe ich nicht verstanden. Rückerstattungs-Bot 10:58 Doppelte Abbuchung,überweisen sie mir sofort 2