WOW!Reviews of wowway.com

If I could give them a minus -0 I would. This is the worst company that I have given my money to. Service was sorry as well as customer service reps. They were not well informed or trained. Rudest people to real with. They lie and commit fraud. I'm glad to get away from wow. For the last couple of years I had to call them about three times a month for my service being out. They never prorated my bill. It kept going up.

Outages! All you’re going to experience are outages. This company and the service is terrible. I definitely don’t recommend this service if you work from home. It takes me forever to upload my footage for work.Wowway has to it’s service and hidden fees.

Constant slow internet speeds. Dropped signal. Chronic issues.

Horrid, my mom bought this and after a few days, the price was raised and then we canceled and got hit with a cancelation fee and then a failure to return equipment fee literally 2 days after canceling. HORRIBLE

Garbage company. Youll talk to a nice helpful person when you buy their service. When you call to cancel expect someone who doesnt speak english, months of additional billing, and a DNA sample to verify your account before they pretend to cancel it and you get even more billing.

Complete trash, signal in and out. Techs keep pushing appointments to where I have to cancel, can’t wait all day.

I was recently in the market for a new internet service since the price of phone & internet had doubled with my current service after the promotion ended. I had heard about WOW! through a friend who said they were really popular in my area. I called WOW! to inquire about phone and internet bundles. I heard a great offer of only $45 monthly for the bundle and also that this was a locked in rate, so it the price will never go up. So I’m thinking great! I’ve found the perfect company for phone and internet services. Sounds good so far right? Well… not so fast, there was a catch. I was told by the salesperson that since I have an iPhone 12, that I would not be able to have phone services with WOW! because my phone is “too new.” I was told I would need to downgrade my phone to iPhone 10 or lower or switch back to Android because of the electronic SIM cards on newer iPhones. This was a huge red flag 🚩 in itself, and I should have stopped there. I was actually considering downgrading my phone and even switching back to Android to get this great deal with WOW! Anyway, I never cancelled the current service I have and am still paying for it. I was actually advised by the WOW! salesman not to cancel my current services until WOW! was up and running. So fast forward WOW comes out to do their installation, and cut the wires to my current services with the other company. I had no idea of this or why they would even need to do this, as it is illegal and has nothing to do with their installation. They did this horrible thing without my consent. I decided not to go with WOW! because I wouldn’t be able to bundle. So I stayed with my current company whom I NEVER cancelled. I had been having issues with my Internet since WOW! tech came out. I had to call my current company for repair services. The tech gets here and tells me that WOW! cut all my wires and a re-installation would be $140. I called WOW! to complain about this and they have done absolutely nothing. They did not care about what they did an left me to clean up the mess by myself. I wouldn’t care if they were the last internet company on this planet. I wouldn’t care if their services were free, I wouldn’t recommend them to my worst enemy. They are horrible and I won’t be back.

I would give this company a zero star if I could. I experience service interruptions EVERY day. Most are 15 to 30 minutes. I never get to watch a football game without some interruption. Today service went out during an NCAA basketball playoff game. It was out for hours. I missed the game. Recently a new cable company put lines in my neighborhood. I'm switching. Bottom line: WOW is an inept organization. Avoid them if you have any choice.