WOW!Reviews of wowway.com

There 1.2 gag internet service is slow and down all the time. There customer service is the worst.

Paying for speeds faster than what I'm receiving. Constant outages Streaming freezes up or just kicks us off entirely. Charlotte, Mi is fed up with this company

They will rob you without a gun. They lose their own equipment and then charge you 5 times the value of it. They put out a collection on your credit history as a timed bomb to make you pay for their mistake. You call them and explain to them its their mistake with all the needed information, and they give you the same bs script "we need to contact our warehouse and they will call you back in a weeks time". They never call you back. Weeks will go by. You call them again. A month will go by without response. They bank on sending you for a loop for literally MONTHS on end, knowing that your credit score is dropping as they take all the time they can forcing you to wait for them to do nothing. Indecent business structure. Fraudulent. Stay away from them. They will force you to pay for their mistakes and waste your precious time to boot. They are thieves. Stay away from them.

Upgraded to the 1.2G Internet Monday (11/21), returned Wednesday (11/23) because it keeps dropping every 1.5 hrs. Support, restart router 8658765876 times. Continues to drop. Support, it needs an update, restart router. Continues to drop. If this were my company I'd be f***ing embarrassed. Routers are garbage, techs are incompetent and management is clearly a bunch potatoes. Sad thing is, all the rest of these POS Internet companies are the same.

I’m constantly having to go on phone and try connecting the internet. I have turned off and on moteum as well but the internet is still not connected. Happens all day and night! Customer service is terrible, and there is no local office where you can go in for service.

Worst company on the planet. Big warning! Make sure you read this before you subscribe because they will never, never, never ever let you go out of the contract. Of course they say that you can cancel any time even pro-rated, but it won't ever happen. The only way to cancel the contract is by phone and this is how it went in the last 2 months when calling them: 1. they connected me endless times till I gave up 2. they told me they cannot understand me ... 3. they said they accepted the cancellation but did nothing and just keep billing me 4. go back to #1 and cycle 10 times .... this what happened to us and problem still not solved. I hope somebody will file a lawsuit against these scammers and take them out of business to avoid further damage for other people.

3rd motem in 3 years. Most nights there’s lag and spotty service at some point. I can’t switch companies because my city won’t lay lines. Screwed by incompetency and poor service. I was on hold for 52 minutes tonight with no resolution. Not even sure what to do

I give them zero stars if possible . Switch to Spectrum do to there terrible customer service with internet disruptions. The right hand does not know what the left hand is doing at this WOW Cable .Returned there equipment by Fedex they accepted the modem and have tracking proof .They send me a bill for non returned equipment,even though I have proof I returned it . Everyone and the mother said don't use the drop boxes the screw up those returns all the time .Anyhow a nightmare trying to actually speaking to someone with a brain who can speak understandable English at Wow cable about the situation. There great rates don't last long either after a year they're right up there with Spectrum. Just go to Spectrum pay the extra money for good service and a place to actually pick up and return you equipment in person to a Spectrum employee who scans it in and gives you a receipt .Sometimes a good deal actually cost you more then the more expensive option,THAT IS WOW terrible company! Most important at Spectrum you can actually speak ''in person'' to someone who understands English to actually help you with your problem . This company counts on new customers that hook them into there good deals definitely not being a good consumer oriented business.