WOW!Reviews of wowway.com

Today I received a bill from WOW , I have one land line with this scam of a company. My new charge is $3.00 for paper statement fee and I am already being charged $14.00 for an advanced modem to have service on that one land line. Stick a fork in me, I am done. Been a customer since 1966.

I paid in advance for 2 years of internet only to have WOW said you owe more money 1 1/2 in to the 2 year agreement. WOW representative Kent and Tonya said our cost went up so we need to pass it to you. Tonya and Kent said the notes show that I paid for two years and said "there is no way the WOW supervisor could know prices would go up in two years". I did know my cost of living go up either but I still have to my commitments/agreements. I told both Kent and Tonya that I had done this 2 times prior to this with no price increases so why know? Because WOW doesn't have contracts/agreements with the end user, so we don't have to stick with that agreement. So, I will make sure to let all know what a deceptive, crocks, WOW and the mother company (Racecar Acquisition LLC). It is interesting, or maybe not, that you can't find a place to write an email or review on WOW's websites. I will continue to write the FCC, local TV, state representatives, Better Business Bureau and thousands of persons what a horrible company WOW internet and Racecar Acquisition LCC are and how they don't stick to agreements with the customer (me). Jon

Less then 1 cable out for two days with internet they don’t know why, but can send a technician next Tuesday and won’t stop billing or auto pay upon cancellation

The Good: Internet works and seems fairly reliable, until... The Bad: they cut off your service due to "rejected payments". These rejected payments (in our case, and which also seems prevalent in online reviews) are due to them charging OLD cards resulting in the charges being denied by the bank. When you then contact customer service (which in my opinion is the absolute worst CS I've ever had to deal with), they tell you that your bank rejected the payment, but they will not provide you with any other supporting information other than "contact your bank". When you do contact your bank, the bank will have no record of any rejected payments. WOW! will also charge you all sorts of fees for this (late payment fees, reactivation fees, and they'll kick you out of your autopay setup resulting in $5 per month in fees). In our case, it took days of phone calls over the span of months to get it all straight, when they finally admitted it was not our fault. Oddly enough, they did correctly charge the new card for one monthly payment after we updated the account, but then they reverted back to the old card. I think they have some real data system problems behind the scenes. If I had to write about all of the hoops we had to jump through to get all of this straight, you'd be reading for hours. Sadly, once we finally did get it all straight, and re-setup autopay (which they made us wait a month to do), and everything was confirmed to be correct, they AGAIN charged the OLD card number and the whole process started again. The Horrible: Did you know that if you call customer service and put in the phone number for the account (which you don't have to be calling from), the automated system will tell you the house number AND the WOW! account number for the customer? Seems like a pretty big security issue, but they don't seem to care. Also, the automated system tells us that our bill is due on 2002. The year I guess. Again, it seems like they have A LOT of internal issues. Finally, they do have the absolute worst customer service we've ever had to deal with - language barriers, audio delays that make it nearly impossible to not interrupt each other, terribly long hold times (especially if you ask to speak to a supervisor - we waited an hour once before hanging up), and the first tier supervisors will simply refuse to escalate further when they can't resolve an issue. For many, WOW! is the only internet option. That's the case for us, and we are now planning to just use cell phones and wait for Starlink or some other alternative. It's simply just not worth the hassle any longer.

I had extremely slow internet access even though I was paying for the premium package. They sent a tech who did work outside the house, which is their responsibility. This did not correct the issue and they charged me for the technician visit. I canceled my service and then received a bill for the next billing cycle. When I called about this I was put on hold for 45 minutes and transferred three times all the while listening to a recording telling me how great their service was, how I should upgrade, and telling me to refer a friend. I would not refer my worst enemy to this horrible horrible company.

Look out for Wow aka now Breezeline Terrible co.. No service , No Control over anything ! Just run ! to anyone else ... A real Nightmare Co.. !!!! Still being billed for service after disconnecting in Feb , 22 .. Via-email

Horrible company to deal with. They disconnected by Cable by working on something else and then I’ll say it is going to take three days to fix it. Their customer service is horrible. Look elsewhere.

Sorry but I really hate these people. I hate them because they lied to me and they waste of my time. My time is valuable. Just as valuable as theirs. I called wow to disconnect my cable but retain my Internet. I was told this would be no problem they would switch off the cable and I would not need to do anything and I would not need a service person to visit. Two days later I received a box with some new equipment. I did nothing with it. I shouldn’t have to …they told me I didn’t need to …and the Internet was working just fine .. the cable tv was disconnected but internet continued as before. Then I received a notification that I was going to be billed if I didn’t send back the old equipment. So… I disconnected the old and installed the new exactly as before. And nothing worked. I called them, and some robotic Philipino walked me through everything they could …and still I was without Internet. They told me I was going to need to have a service tech come out. 🙄🔫… I told them wait… I disconnected the new devices. I reconnected the old equipment and everything worked again. I am now sending them back the new and unnecessary equipment. And I will begin immediately to look for a new Internet provider. I just wasted three hours of my time for nothing. The people at WOW are incompetent or liars or both.