WOW!Reviews of wowway.com

Easily the worst corporation I have ever had to deal with. Internet went out TWICE in my neighborhood, both times they charged me $65 to fix it, for the entire neighborhood. Called to complain, they admitted they shouldn't have charged me, and then said if I paid them an extra $60 a year, they would stop charging me for service outages (that they admitted they had no right to charge me for anyway). I dopped them for T-Mobile this summer. They owed me a $16.45 refund. They sent me a pre-paid Mastercard, with a note saying that if I activated the card, the bank would 1) sell my #SS number to advertisers and 2) charge me $3.50 for activating it. I called WOW, asked them if a customer could pay a bill by sending them a pre-paid Mastercard, they said no, that was not an acceptable form of payment. I told them it wasnt for me either. They promised to send me a check. It never came. Called them many, many times, they kept saying it was being investigated. Unethical, dishonest, corrupt grifters.

Avoid this company. WOW is trying to charge us for "missing equipment" after we canceled service. We have the FedEx receipt from when we returned their modem in their box, yet they claim their "warehouse" cannot find it. They won't let me talk to anyone in their warehouse. Furthermore, these are at most $50 modems yet they want us to pay over $200. This is as shady a business practice as it gets.

Had Wow for years never late decided to change service provider disconnected on last day of cycle to owe nothing after disconnect. Since then have been fighting over false charges that they claim are a mistake on their part and will take care of it. It never gets taken care of it's been 6 months now and they just put it on my credit report I'm a business owner and this is really bad. All they tell me evertime I call is they are expediting it to billing to correct, but the never do. Call center claims they have no phone number or email to billing they can give to customers to talk to them directly. I honestly don't know what to do. Come to find out I actually have a credit of 52.00 dollars they owe me, but yet was sent to collections!

I cancelled service 3 days into a billing period and I have to pay for the entire month! That policy comes from their “Loyalty Dept!” 🤮 Before that… I had given them every opportunity to keep my business but they would not match Spectrum’s price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!

Biggest cheats! I had ordered for 2 apple cider vinegar and they have sent me only one and then when I called the customer service they are just denying the fact and refusing to do any kind of reasoning... hopeless cheats don't buy from these thugs

I canceled my account, returned the equipment and they still say I owe them $400+ dollars and they can't give me an idea of how much my final bill will be, what kind of customer service is this, I use the word customer service loosely, because it isn't. You wait on the phone forever get transferred around 3-4 times. I was told I would get a final bill but not until 9/14/23, why the runaround? And Sam (female) wasn't very helpful never answered my questions. My next complaint will go to State Rep and Senator and a local news entity and maybe even national.

Been with WOW 3 years. We recently moved somewhere where they didn't have coverage. Called to cancel they want to charge me $390 plus 2 months (notice) so basically close to 1,000 for the privilege of disconnecting. I said contract was only 2 years. They said: "well... it auto renews." stay away from these people.

Service and equipment is outdated and old. I live in an apartment complex that has WOW only and come to find out that they are using 30 year old plus lines. Nothing updated crappy equipment! Customer service experience over the phone is annoying at minimum with the foreigners with broken English being over apologetic and disingenuous in that when it comes to any issues and they love to transfer to multiple representatives, asking you the same questions over again and not really addressing or fixing any issues. Other internet providers in the Charleston SC area where I live have multiple offices all over the place which you can go into and speak to somebody face-to-face. WOW has one little office which they don’t staff to help out with billing or return equipment or any other issues or services. After seven years with being with them, it was time to leave, and I would not recommend them whatsoever. Their pricing is misleading, their services fair at best, customer service experience is one of the worst out there! If you’re considering WOW, I wouldn’t unless you absolutely have them because they have a monopoly where you live. There are other alternatives which I utilize with a cell phone carriers WiFi tower and works perfectly fine and will save you on average $40-$60. Otherwise run don’t consider them at all, terrible terrible terrible!!!