WOW!Reviews of wowway.com

I have never had an internet company like this one. Many, many websites were blocked by their service including some of my banking ones and even Microsoft. Tried to get technical support and spent 1 and 1/2 hours on the phone--on hold--TWICE during the day and then they hung up on me. Signed up for the 500 gig service and never got more than 125 gps on the sites that did work. I could load Amazon but not Walmart. I could load Bank of America but not Discover. The list goes on and on. I finally cancelled their service less than a week after it was installed.

Ever since i had to get youtube tv for my cable viewing..It totally sucks!!constint disconects..lag..never never had issues when had cable line connected..now they make us go wi fi..also never have ussue with other devices using my wi fi..just FU#$%%^youtube tv!!

terrible service. it's unfortunate if you signed up with them, they will charge you for 1 gig internet and you will barely see over 150mbps. no customer service etc, look elsewhere

9/30/24 called to get current internet at my house switched from my daughters name to mine’s. Nightmare began. Was told that current acct had to be disconnected and a new acct opened in my name. Tech wouldn’t have to come inside since I had my own equipment and I didn’t have to be at home. 10/12/24 tech did what he needed to do on outside of house. However, when I got back into town no internet. Have spoken with over 80 something people and as of 12/17/24 still no internet and now they are saying account is suspended and I need to pay 140 something for service that hasn’t worked before they can fix it. This is the most sorriest company in the world. They deliberately lie to you, they put bogus notes and lies on your account. My account was zero when I requested the switch and hasn’t worked since so please tell me how I owe this money. I will not recommend this company to anyone. Will be filing a complaint with the FCC and if they put anything on my credit I will fight them.

This happened in the Kingsway mall, Edmonton. I was enticed by the employee to buy a new phone. It was a manager of that place.The price and the plan looked good.But when he showed me a bill I was surprised. It was twice as expensive as what he previously told me! In addition the guy called me a "liar". Can you imagine that? He was trying to cheat me and when nothing came out, called me "liar". I put one star to evaluate their performance but only because the site rules don't allow me to put 0.

Wow, has been informed on more than one occasion that we lose internet every single day, sometimes for as long as 15 minutes at a time. Usually multiple times a day. The only solution that they suggested was that we upgrade to their better service and pay more.... We went with wow so we could pay less. Now we have to switch back to our old company

OMG.. this company is a total scam. I accidentally got caught up with them, because I was blatantly lied to. They are scammers and liars, actually to the point of being fraudulent. I am still trying to straighten out the mess they have created for me! There is a reason they have only one star!

I cannot believe I have been with this company for 14 going on 15 years. I live in Florida, Hurricane Milton just came through my surrounding areas. There’s a lot of damage in other things. I called today to see if I can have something done with my bill for 60 days due to the fact of devastation. I said on the phone for 35 minutes with a representative that did not understand English. We had a language barrier. Two minutes into the call and ask to speak to a supervisor. 35 minutes later I still did not have a supervisor on the phone. I think it’s very unprofessional and inconsiderate for. Your employees to treat such customers as myself in regards that I felt that was treated. I was calling concerning a credit in the lady that I was speaking with told me that you will only get a $17 credit for the time that your cable was out. Unbelievable I have spent up to up to $260 a month on my cable bill. And you’re telling me at a time like this being a victim of the hurricane Milton that you offered me $17 credit. This is degrading as well as disrespectful. I will be moving my cable service as soon as me and my family get back in a position to do so. Wow Cable I am very disappointed in you as a company. For 14 years.