WOW!Reviews of wowway.com

Horrific customer service. I have not had service for two months and they are still billing me. Switching to xfinity next week.

Avoid WOW Internet – Deceptive Auto-Renewal Scam! I would strongly advise everyone to stay away from WOW Internet due to their misleading and unethical contract practices. I originally signed up for a 2-year contract. After the first year, I tried to cancel, only to be told I’d have to pay early termination fees—so I patiently waited until the 2-year contract ended. But when I asked to disconnect after fulfilling the full term, WOW suddenly claimed my contract had auto-renewed without my consent, and now they were charging me another outrageous early termination fee of $346. At no point did they notify me before the renewal date or give me a reminder. Only after I asked to cancel did they point out some tiny fine print buried deep in the contract about auto-renewal. This is a predatory practice, designed to trap customers and squeeze more money out of them. They rely on the fact that most people won’t notice hidden clauses and don’t proactively remind customers when the initial contract is about to end—because it benefits them to lock you in without you even knowing. This is not just bad business—it’s borderline fraud. WOW Internet, your practices are disgraceful, and I’ll be making sure everyone I know is aware. Shame on you.

Internet service is great but their billing department over talks people, refused to let you speak with a manager, refuses to assist you with billing problems or provide other phone numbers where you can reach higher management. Should have stayed with Xfinity.

Been with wow for 8 years. Services adequate when there is no problems. If there's a wow system problem they charge the customer every time and you have complain to get it refunded and then it takes forever to get handled. They are SO Petty and find every way to charge extra if your billing is not perfect. I'm over it.

WOW is new in the Mauldin, SC area (2025) and so far the customer service is beyond terrible. Second day after installation I was having problem port forwarding for cameras and media server and after doing some internet investigation I determine they must be using CGNAT which makes it impossible (without a VPN) to access stuff inside my house remotely. I decided to give support a call and after speaking with 4 people they didn't have a clue what I was talking about nor did they have any idea who to send me to for an answer. I was just about ready to cancel my new WOW 3Gbps service when I decided to try the support chat and I was lucky enough to get someone that not only new what I was talking about, but was able to resolve my problem by giving me a public IP. Now I will fast forward to March 20th 2025. I return from vacation in the Dominican Republic and I need to configure a router so I decided to use my Spectrum 1Gbps Cable Internet and that's when I found out that WOW's contractor decided to bury the fiber line and cut my cable line. I went outside and took pictures because I didn't see location paint or flags. The fiber line was buried directly over my natural gas line and the cable line. Luckily the contractor didn't hit the gas line while we were on vacation, but he did manage to cut the cable line. I called WOW, but the over seas mess they call customer service was useless in helping get in touch with a local WOW manager. I then went online for a corporate contact number but everything I could find was the overseas support number. I managed to find a contact form on their website and filled it out. And make this much shorter that it actually was. Daryll a executive response person contacted me, I explained my problem and that I had to spend two hours waiting on Spectrum to repair my cable line and I felt I should be compensated for my time. I also requested the contractors name for my complaint to the SC811 (Attorney Generals Office). See in SC its against the law for a company to did without locating other underground utilities. This from what I have read is up to $1000.00 fine. Well after speaking with Daryll (who refused to give me his last name nor did he give me anyway to get in touch with him, besides filling out the contact page again and wait) told me he would have to get back to me after he investigated this. Well it appears Daryll has called twice while I was on the phone and didn't leave a voicemail so I have to assume that it was him. Today (04.02.2025) Daryll called and said that he still doesn't have the contractors name and said that a location was preformed on 03.11.2025 or 03.12.2025 and that permits were recorded prior to the fiber burial. I told him that's impossible. The fiber line crosses right over my natural gas line and I do not see any paint nor flags anywhere on my property and I have taken photographs within two days or the burial. I then requested proof from the locating company. I will try and contact someone at the city hall and see if I can get a copy of the permits. So, the moral to this story is WOW is a very evasive company who doesn't hire US workers to answer support problems and when you do manage to figure out how to contact someone they avoid giving out any contact information. I expected so much more and I am very disappointed with the level of service I have received. AT&T has finished installing their fiber conduit in my neighborhood and as soon as I can; I will be leaving WOW and advocating for other providers based on my personal experience with them. If they are a new company in this area you would think they would offer the highest level of support when they create problems for their customers.

ALL THE BAD REVIEWS ARE SO SPOT ON...installation tech was late, broke my gate latch, then broke the cable box on side of house and left every bit of garbage possible right on the ground...service was very choppy cutting in and out, customer service is outsourced to india...can't understand a word they say and they blatantly lie to you....won't transfer you to a supervisor. was told several times the install fee was waived and it showed up on first bill..cancelled and they sent the return box to the wrong address. DO NOT USE THIS COMPANY!!!!!

Terrible company. Interrupted my service for 130. 00 past due payment. Tried making a payment but my deposit hadn't cleared yet. Rep told me he would restore service but there was an outage in my area. Neighbor says no outage. These people lie to you and you cannot understand what they are saying due to the fact they are in an oversees call center. I will be cutting them loose. I made the payment over 5 hours ago and still no internet. They tell me there is another outage in my area. Hmm, neighbors is working fine. Now they are closed

Business account. We (as well as other business in building) lose internet and or phone intermittently every week. EXTREMELY difficult to get any live rep to report outage. Chat assistant is terrible.