WowpetsmartReviews of wowpetsmart.com

AVOID AT ALL COSTS. This place should be shut down. The product does not do what it says nor do customer service respond to you or issue the replacements. Expensive product and in this case you do not get what you pay for. AVOID

I ordered two a wolf and an octopus and paid $33.85. The sale was buy 1 get one free etc. so I bought 2 expecting 2. When they arrived on 8/16 I only received the 2 I paid for. I contacted both the shipper and the store. I received 1 email with a ticket # 2838143 saying they would research my claim. I have not received any further emails from customer service. I even emailed them pictures of the shipping bag with the size and the two animals so they could see 4 animals would not fit in the small bag. I’ve sent many emails with no response. I am very disappointed in this company. Catherine Kramer

Oh my gosh usually I’m so careful about buying things online. Big bad Bummer. These guys don’t answer their emails or phone calls. Somehow these guys need to be expunged from advertising. Bad bad

DO NOT RECOMMEND. Toys are 100% destructible and zero customer service! Both toys were destroyed in the first day. I’ve emailed 5 times since June 12th requesting replacements with zero response and left comments on social media posts. I see responses to other comments but not one response to mine. While they are not indestructible, my dogs love them. I would like my lifetime replacement as promised “if they rip it, we replace it!” so I will be making a BBB complaint next.

Waist of money and non existent customer service. I bought two of these “indestructible” toys for my puppy and within hours he had chewed an ear off the octopus and tusk of an elephant. I wrote to the customer service team over a week ago and had no response! Would not recommend spending any money here.

My dog destroyed this toy within minutes. It was advertised as indestructable. I reached out to customer service 3x and heard nothing. It was a complete waste of money.

Do not waste your money. I received the first shipment and within minutes the monkey lost an arm. Contacted customer support and they offered to send a replacement as long as I paid for shipping or ordered additional items for free shipping. Ordered the replacement item plus one additional item to get the free shipping - Both Items arrived And were damaged within minutes. Such a total disappointment…. I believe this is a scam.

Only rated one star because I couldn’t go any lower. These toys are not for strong/power chewers. Toys only lasted a couple of hours with my dog before she ripped them to shreds.