WowpetsmartReviews of wowpetsmart.com

My dog ripped the toys apart in 5 min I have contacted the company and we will see what happens. Very bummed I didn’t review this company first. Do not buy!!!!!

Poor product. Doesn’t stand up to even an hour of dogs playing with it. Company doesn’t respond to contacts to make use of their replacement service. Not worth the money.

Total scam . Not received my dog toys not had any answers from my communications. Avoid these at all costs . Rubbish

I placed my order and even paid for expedited shipment, no respond to my queries regarding the status of the order😩😩😩😩. Don't do business with these scammers😡 My order 126641906890 refer

Customer support is not following their policy on refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All refunds will be provided in full MINUS THE SHIPPING & HANDLING FEE. We cannot refund the shipping & handling fee UNLESS the order was a mistake on our part. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Hi, I am writing to express my dissatisfaction with the toys we received. Both toys were quickly destroyed by my dog, Gypsy, and they now pose a choking hazard. I have attached pictures of the damaged items for your review. Please provide clear instructions on how to return both toys under order #126583046890. WOWPETSMART RESPONSE.. Dear Customer, I'm sorry to hear that your dogs tore apart the toys you received. We understand your concern. As part of our commitment to customer satisfaction, we offer a toy replacement service. You can choose from more durable toy options such as nylon, rubber, or rope toys to replace the ones that were damaged. We have two options available for you: Option 1: You can get a free replacement for the toys, but there will be an $7.99 shipping fee. Please place your replacement order through this link: Option 2: You can shop for any other products in our store, and as long as your purchase totals $30 or more, we'll waive the shipping fee, and we'll include the replacement toy in your order. Simply add the replacement toy to your cart during checkout:

Do not order from this company thought I was ordering good quality dog toys but instead when I opened the parcel they had sent a bag full of random bits of rubbish nothing to do with a dog.

Yes, I too was taken in by the scam. My toys did arrive but, when I opened the box, could immediately see the poor quality (made in China). No packing, receipt, anything, I won’t be looking for a replacement when my daughter’s dachshund tears this apart

Regretting this purchase