WowpetsmartReviews of wowpetsmart.com

Like many reviews, the dog toy was destroyed in less than a day. They should not be allowed to continue to sell under the false advertisement. Complete waste of money.

Don't waste your money i ordered 2 dog toys for my 7 month puppy, when I opened the package I knew straight away these weren't going to last any length of time needles to say 10 mins later and it was ripped so much for them being Indestructible. I've emailed them on the 9th jan and no surprises I've had no reply. I have sent them another email not very good customer service if you ask me giving customers false promises. I would definitely not recommend anyone to buy from this site.

Like many of the other reviews here I've emailed customer service asking for a replacement toy and haven't heard back from them going on 3 weeks. Anyone can guarantee anything but if they don't respond to customers it's worth nothing. Very disappointed

They don’t even Deserve one star! My mini Aussie tore the leg off of DuraChew™- Designed for Strong Chewers in less than three minutes. But of course, customer service doesn’t Answer. So don’t waste your money. I even tried contacting them and they don’t answer.

The company pretty much promised an invincible dog toy, or they will replace if destroyed. Unfortunately my two dogs chewed 4 of them to pieces in less than 5 minutes. Replacement is no longer an option. The toys are cute looking, but much smaller than made to look in the picture. The material is cheap and rips easily. I discovered they were made in China as well. When I looked on the website to try to find where they were made, I was unable to find....until I saw the tag on the toy. I have multiple pictures, but unlike many review sights, this one has no way to load them. I also ordered the toys 12/21/24 and they didn't arrive until 1/13/25. Well past the promised 3-8 day delivery. Super disappointing and in the process of trying to get my money back. The phone line is perpetually a busy tone.

What’s the point of having customers service in your company if nothing is done!! I and all the one star reviewers on this company but still nothing

I ordered 2 items in November from their BOGOF offer, I had a delivery tracker sent to me, but the items never arrived. Delivery company say to speak to supplier. Contacted wowpetsmart, no reply. Contacted again, no reply. Left messages in Facebook and Instagram, no reply. Sent an email to a different address (found on their website) got a generic reply, not answering any of my points. Sent my email again, same copy and pasted reply, not relevant to my email. Requested a refund, same bloody generic reply. I am so Cross, appalling customer service. Next stop to contact bank to organise trying to get my money back. Avoid this company.

The toy is supposed to have a guarantee. Our dog made a hole in it after only 2 weeks. I tried emailing and messaging the company, but they have not responded.