WOVEReviews of wovemade.com

DO NOT USE! The worst experience ever. Ordered a simple pair of earring in 2025. Was notified my earrings shipped January 16th with a tracking number. It never moved from their offices. I emailed REPEATEDLY with no response. After 8th email I finally got a request to resend the tracking number bc it didn’t work. It was the correct number and sent them a screenshot of the email they sent. No explanation, no apology, no we screwed up but they finally showed up after 3 more email requests got information on March 25th. Will NEVER, EVER recommend or buy again. SCAM

Steer clear. Wove is an absolute joke and scam. I placed an order for custom bracelets for my bridesmaids gifts and WOVE has completely soured the process. I was tossed around like a toy to multiple people, had to course-correct myself 10+ times (they were never proactive about transitioning me or following up on my order), they messed up my order TWO separate times and I STILL don't have all my bracelets. They didn't create the correct quantity, so, after 12 weeks, I had to delay my asks. They told me it would take 4 weeks to correct. It's now 6 weeks later and they got the quantity wrong AGAIN, despite my clear instructions and telling them that I COULD NOT afford any more delays. 5 months after I started this process, I'm still left with missing bracelets. I was told all of this could be done in 6-8 weeks. The misappropriation on timing is baffling. On top of all that, the quality control is just... The engravings are horribly scribbled etches (if that) and one of the bracelets has a completely different chain than the rest... I got girls and guys bracelets and there is one girl's bracelet that is different than the rest. WOVE made something that should be so special and exciting the most stressful and disappointing process. There has been no offer of a refund or compensation for everything they messed up. They surely do not care about their customers.

My partner has been trying to get a ring made for 9 months. They gladly took her money ($8850) but we have not received a ring and we have lost all communication. This whole process has been filled with missed timelines, unkept promises and significant stress. Just to highlight a few things: - they sold the diamond we chose to another buyer, and picked one out on our behalf without telling us -when we asked for a refund, they claimed they had to charge a 20% restocking fee (to restock what??) - promises to ship the ring on October 6 (we have not heard from them since Sept 23 despite multiple attempts to reach them) They have completely ruined what should have been a very special moment. They also insinuated my partner wasn't spending enough to get a quality product.

Super dissapointed. Input my budget and my expectations on the online tool that gathered information. Then meet with Kendall via Zoom. Tell her everything I want and my budget. Says they don’t usually take my budget by she’d see if they could do me a favor. Never said what I wanted couldn’t be done for the budget. Then gets me to pay $100 for them to design it. They send me the design and it looks like a ring on Etsy minus some bling. I let her know I was disappointed and it looked nothing like what we spoke about. She said for my budget I couldn’t get what I wanted and had to settle for simple. I was floored. I should have been told this before I paid. I should have been told they can’t accommodate my desires for my budget. I should have been told what they could/could not do for my budget. Which was nothing to scuff at. Why take my business if it’s beneath you? For my budget I got a one of a kind amazing ring that had everything I asked for and MORE elsewhere. Don’t waste your money. They just redesign rings online and steal your money. Update: Just read your response. Ridiculous. You have reached out to me telling me how my review hurts your business and you’d like it taken down. As for the refund- you should have done that several years ago when this incident took place and have not to date. You don’t need to talk to me to give me my money back. Your holding my money hostage so I’ll drop the review. Actions speak louder than words sir.