WOVEReviews of wovemade.com

Fick mitt igår, lång leveranstid inte så tjockt som bild o film visar! Men faktiskt riktigt skönt täcke från Kina 🇨🇳

DO NOT USE! The worst experience ever. Ordered a simple pair of earring in 2025. Was notified my earrings shipped January 16th with a tracking number. It never moved from their offices. I emailed REPEATEDLY with no response. After 8th email I finally got a request to resend the tracking number bc it didn’t work. It was the correct number and sent them a screenshot of the email they sent. No explanation, no apology, no we screwed up but they finally showed up after 3 more email requests got information on March 25th. Will NEVER, EVER recommend or buy again. SCAM

Steer clear. Wove is an absolute joke and scam. I placed an order for custom bracelets for my bridesmaids gifts and WOVE has completely soured the process. I was tossed around like a toy to multiple people, had to course-correct myself 10+ times (they were never proactive about transitioning me or following up on my order), they messed up my order TWO separate times and I STILL don't have all my bracelets. They didn't create the correct quantity, so, after 12 weeks, I had to delay my asks. They told me it would take 4 weeks to correct. It's now 6 weeks later and they got the quantity wrong AGAIN, despite my clear instructions and telling them that I COULD NOT afford any more delays. 5 months after I started this process, I'm still left with missing bracelets. I was told all of this could be done in 6-8 weeks. The misappropriation on timing is baffling. On top of all that, the quality control is just... The engravings are horribly scribbled etches (if that) and one of the bracelets has a completely different chain than the rest... I got girls and guys bracelets and there is one girl's bracelet that is different than the rest. WOVE made something that should be so special and exciting the most stressful and disappointing process. There has been no offer of a refund or compensation for everything they messed up. They surely do not care about their customers.

UPDATE: Company now has fired their previous CEO and the jeweler I had worked with has returned. I was able to get in contact with them and they are remaking my ring now. They also sent back the other ring for me to wear in the meantime. I had an apology sent by the CEO the day after he learned of this issue. I have appreciated the quick action to right the problems. They also refunded the replica ring I did not receive. Started out great and then quickly declined. My partner and I both ordered replicas and rings. The replicas were great. But then they stopped responding. We got my ring and then after waiting an extra month longer than expected, her ring came which was perfect. But then after comparing rings they had made mine with the wrong metal! We had multiple emails all saying the correct metal. They didn’t apologize or offer anything for the inconvenience- they just said they would remake it. We sent it back. Originally they said they would rush order the ring and then after following up they couldn’t find the ring we sent back. They eventually found it and then said it would take another 6-8wk. We reached out at 6w and they said it was “delayed”. We reached out the next week and they said they would check the status and get back midweek. We reached out this week and no response. We are getting married soon and still don’t have a wedding band since we have no real ring to see it with. There’s also no way to contact them except email- so they just don’t respond. I would NOT RECOMMEND spending any money here. At this point we might have to get a lawyer in order to get our money back.

My partner has been trying to get a ring made for 9 months. They gladly took her money ($8850) but we have not received a ring and we have lost all communication. This whole process has been filled with missed timelines, unkept promises and significant stress. Just to highlight a few things: - they sold the diamond we chose to another buyer, and picked one out on our behalf without telling us -when we asked for a refund, they claimed they had to charge a 20% restocking fee (to restock what??) - promises to ship the ring on October 6 (we have not heard from them since Sept 23 despite multiple attempts to reach them) They have completely ruined what should have been a very special moment. They also insinuated my partner wasn't spending enough to get a quality product.

Doing an online order of a custom ring seemed a little unwise but I went for it anyway. I reached out to wove and they got the process started immediately. Within a week or two they had helped me sketch the ring and create a 3-D rendering of what the ring would look like. I was a little nervous with how it might turn out, but it was beautiful. My fiancé is in love with it. They expedited shipping which required a signature upon arrival. I received the ring within 3 days of them shipping it. The rings came in a beautiful green box with two smaller ring boxes for the individual rings. They also sent a report from the IGI which gave some details regarding the ring. This reassures the buyer that what they received is legitimate. I’m very very happy with the process and the product and would absolutely recommend them to anyone looking to use an online custom ring designer.

I worked with Mary Caroline and had a wonderful experience designing my custom engagement ring! She was quick to respond and answered all of my questions. I was super impressed with her knowledge of ring designs and couldn't believe how easy the process was! She helped me make a custom set so the wedding band fit with the engagement ring perfectly! Mary Caroline understood exactly what I wanted to the smallest detail and I am so happy I chose to custom design my ring with Wove! Also, they ship to Canada which is where we are based.

See for yourself...........