WorthpointReviews of worthpoint.com

Response from WorthpointAug 11, 2020

Hello Ms./Mrs. Rosie, We appreciate your feedback and apologize for your experience. Your business is truly appreciated, and we understand how it can be frustrating not finding information that you are searching for. We conducted a search from your review and were able to find varied listings from 2020 using a “date” filter and “best match” filter as well. While we are contracted for a specific amount of information for each category in our database from each auction house, auction houses may keep their information up to 6 months in their database prior to transferring them to WorthPoint. We apologize for the inconvenience and would love to assist you again if you are interested. Kind Regards, WorthPoint Customer Care 877-481-5750 Mon-Fri 9-7 PM EST [email protected] Rosie

Response from WorthpointAug 11, 2020

Hello Deb Jack Zimmerman, We apologize for any confusion. WorthPoint buys sales records from various auction houses and sites and compiles them into a price guide to help users determine the value of antiques and collectibles. Auction houses keep information about sold items up to a maximum amount of 90 days, so the purpose of WorthPoint is to preserve that valuable information in our databases for our customers. We have contracts for specific categories of information that we receive from auction houses and it depends on how the seller categorizes the item on their site. After reviewing our records, we see that the account under [email protected] was registered with WorthPoint on 10/09/19. It appears the account was never cancelled until 12/20/19 via your email request from [email protected]. Per our terms and conditions, we specify if a customer doesn't cancel the subscription before the end of the free trial, then the account will start a paid monthly subscription on the 7th day. We do not have any records requesting cancellation prior to 12/20/19, in which we issued a courtesy refund of $23.99 and sent both cancellation and refund confirmation emails to [email protected]. We provide multiple ways to assist our customers such as: by phone, voicemail callbacks, and email. We also provide customers the freedom to cancel their accounts via website login using the following steps: Select “My WorthPoint” drop-menu Select “My Account” Select “Subscription Settings” Select “Currency” Select “Unsubscribe” at the bottom of the page We thank you for your feedback. Please let us know if there is anything else we can assist you with. Kind Regards, Worthpoint Customer Care 877-481-5750 [email protected]

Response from WorthpointApr 1, 2020

Hello Mr. Miller, We apologize for any confusion. After review of your records, we see you signed up for and cancelled WorthPoint under [email protected] on 12/04/19. There were no charges incurred on your account. When signing up for our free trial, the Terms and Conditions of the free trial are stipulated in red. If the account is not cancelled before the end of the free trial period, we assume the Customer would like to start a paid subscription. During the free trial, WorthPoint provides a “lookup ticker” to allow customers see how many price lookups are remaining during their free trial period. During registration, the Customer is given the choice to select a monthly or an annual subscription, the billing method details are explained in detail before prior to selecting the “Confirm” button. Once the free trial of 7 price lookups or 7 days (whichever comes first) is complete, a button displays informing the customer the free trial has ended. This button displays “Activate your paid Membership”. Once activated, a message appears to let Customers know that they are entering into their paid subscription. WorthPoint offers 3 ways to cancel an account which are, by phone, email, or website. After reviewing our logs, we could not locate any emails or calls, requesting cancellation, from the email address and phone number you provided. Customers wanting to cancel via website can do the following: Select “My Worthpoint” drop-menu> Select “My Account”> Select “Subscription Settings”> Select “Currency”> Select “Unsubscribe” (located at the bottom of the page). This information is also located in our FAQ section. Once you cancelled your WorthPoint account on 12/04/19, a confirmation email of the cancellation was immediately sent to [email protected]. You may want to check your inbox or spam folder for that email. Thank you for your feedback. Kind Regards

Response from WorthpointOct 21, 2019

Hello Mrs. Whittaker, We apologize for any confusion. We have reviewed your account and we see on Sunday 10-20-19 you started a free trial. At some point during the free trial you were presented an option to start a paid subscription, at which point you elected to do. This is when you were charged $39.99 for the subscription. Later that evening you called us to cancel, but decided not to leave a voicemail. You then emailed us Sunday 10-20-19 at 11:06 pm. On Monday 10-21-19 10am we cancelled your subscription and provided you a full refund. We apologize for the delay in responding to you, our office hours are Monday - Friday 9am - 5pm EDT. Please let us know if there is anything else we can assist you with. Worthpoint Customer Care

Response from WorthpointDec 4, 2019

Hello Mr. Priebe, We apologize for any confusion you my encountered. After carefully reviewing our logs we see you signed up for the free trial on 3-31-19. The first call we have in our logs with your number is 10-10-19. At this point we tried to offer you a 1 month refund, but you called us a scam, you said you were going to report us online, and hung up the phone. We did cancel your account on 10-10-19 per your request. Like many other subscriptions, our terms and conditions state if the Customer does not cancel their free trial we assume they would like to continue with a paid subscription. We have gone ahead and provided you with a curtesy 1 month refund. Please let us know if there is anything else we can do for you. Worthpoint Customer Care

Response from WorthpointOct 23, 2019

Hello, We apologize for the confusion. Our normal office hours are Monday – Friday 9am – 5pm EST. Our phone logs show you called on Saturday 10-5-19 at 12:26. During your call we did present you with our business hours, and the option to leave a voice mail. We also see you emailed us on Saturday 10-5-19 at 11:28pm asking to cancel your subscription. We did speak with you Monday morning at 10:53am, at which time we went ahead and cancelled your subscription per your request. You were not charged for the subscription. Our automated system sent an email to you on 10-7-19 at 7:53am PDT detailing your cancellation. You may want to check your spam folder to ensure it did not get sent there. Just in case here the email that was sent. Thank you for trying Worthpoint, please let us know if there is anything else we can assist you with.