Roger
Totally unprofessional install
The sales process went fine however the install process was completely unacceptable. My installer showed up late for the install, he was unprepared and was unprofessional. Then the subsequent, still unresolved, customer service experience is terrible as well... I have a hallway, about 150 so ft, that I had completely prepped for the wood to be installed. The old floor had already been pulled up and ready to go. It took him two days to complete a job that should have been completed in one. Partly because he kept stopping his work to answer his cell phone, which rang numerous times. When he told me he wouldn't be able to finish the first day, I asked what time he would be back the next morning and how long did he think it would take to complete the job. He said he'd arrive between 8-9am and it would only take about 2-2 1/2 hrs. But didn't arrive until after 11am, no phone call or explanation. Then he had to leave( he was gone for an hour and a half) to go get tools to finish the job. It ended up tying up my entire weekend at the house while they completed a job that should have only taken 6 hrs. I even had to ask him to sweep up the sawdust and excess wood pieces from my garage where he cut the wood. To make matters worse, when I called to express my dissatisfaction with the job, I was told that the only way to lodge a complaint was to submit my experience on the company website and someone from the corporate office would be contacting me within 48 hours... I did that on Monday. It is Weds evening and I have yet to hear from anyone. I would not recommend this company to anyone and the ONLY reason I rated my experience a 2 instead of a 1 is because the sales associate was professional. Everything after that was completely unacceptable to me.