Worldwide Wholesale Floor CoveringsReviews of worldwidefloors.com

Their prices may be fair, but their customer service needs work. If you have issues, I'd suggest emailing the Executive VP through the website (requests on the web site seem to go through him). At least the VP is nice and professional. VP gets 5 stars. Sales and warehouse delivery not so much.

Sales service was great - got a great price and thorough explanation as to what would occur during installation. Unfortunately, what sales had stated would occur did not match what actually occurred - the install people did not scrape the leftover mortar off the floor (we had specifically discussed with sales to pay for a scraper so that the floor would be level for the install), so the final floor install is uneven and looks sloppy. Also, the install people left too much glue residue between the wood planks (didn't wipe them down). The install truck that arrived looked like a 3rd party that WW was using, but regardless, their service was subpar. Overall, I would not use WW again for install. I may consider them for future wood flooring purchases, although I may opt to select a different supplier with a more reliable install team.

Second time buying from WWF. First time they sold me way too much carpet resulting in a lot left over and extra expense. This time I looked carefully at the layout and insisted they lay it out my way. Took multiple calls and another store visit, but saved me many hundreds of $$.

Installation crew was terrific, professional, on time, showed great concern for required details. Helpful and pleasant, answered questions and Sales team has a we do not care attitude as to say well if you dont buy someone else will. Nearly caused me to go other supplier as I expect professional service with knowledge of products to be provided.

We are very disappointed in the initial purchase...the lighting in the store plus the salesperson's lack of insuring we had chosen the color requested has resulted in a poor match and our need to replace the brand new carpet with a second selection. The assistant manager worked with us but the resolution of the problem is resulting in our purchasing a second carpet, thus increasing our financial outlay

Upon finishing the installation of the carpet in my family room, (GLAMOROUS CARPET WITH UP-GRADED PADDING), I discovered the installers did not put my wood saddle back down where the carpet meets my wood floor in the kitchen. (All other rooms were finished off correctly with the original wood saddle.) I called Worldwide and spoke to my salesman, Jeffrey Gobler, to alert him to this problem. He told me the installers do not carry wood saddles but only carry the metal strip to finish off the carpet. I informed him that there was a wood saddle in place with the old carpet. He denied this. The metal strip is very bad on one's feet and I have been hurt by it. He said a saddle would cost $95.00 plus the cost of installation. WHAT? I want to know what became of the saddle that was originally there. I FEEL THE NEW CARPET IS HIGHER THAN THE ORIGINAL CARPET AND MY WOOD SADDLE DID NOT FIT PROPERLY. Now it is my word against theirs. I was not home when they installed the carpet but did return as they were done. I did not notice this problem until I stepped on the metal strip. The CARPET AND INSTALLATION WAS NOT CHEAP and I really think this problem should be resolved by Worldwide. Telling me the installers do not do this but that I would have to have someone else come in and fix problem - AT MY EXPENSE - is totally unacceptable! Is this how Worldwide treats their customers?

I ordered the carpeting from Worldwide on October 26th. I was told the order would be in a couple of days, and we'll set up the installation.. The order did not come in until Nov. 9th.. I called a few times and left messages, most calls were not returned. The carpeting was not installed until Nov. 23rd.. Overall, I was disappointed in the sales people not returning my calls, but the installation was very professional, the installers Diego and his assistant did a great job. and the carpeting looks beautiful..

I had a great experience with Workdwide and immediately went online to leave a review. The next day I received a letter stating that I would receive a $25 product credit for my review. When I called Worldwide, the person in charge of this was not in. They said that they would relay the message and that this person would contact me. It's been over a week and no update about my credit and no return call. The install was great, but the follow up customer service stinks.