Worldwide Wholesale Floor CoveringsReviews of worldwidefloors.com

Pretty shoddy customer service. Their guy Marty is a snake oil salesman. He just won't stop selling even if it is not right for the customer. Yes it might be right for Worldwide but not for the customer.

Did not receive carpet that I ordered. Instead received inferior quality carpet and Worldwide refused to acknowledge the difference. Will not recommend Worldwide to anyone and will never buy anything there again.

This company is the worst! They tell you 2 weeks and then 6 weeks later, still no materials. Keep getting assurances from them it will be in and then they never call and you have to chase them around calling and calling. Also they overcharge you on footage in your home that you do not even have just to try and make more money. The installation people are the worst and the flooring is terrible. Will never use them again.

I wish you could give negative stars. We bought hardwood flooring from Worldwide through Costco. They came to our house for a sales call and met our two dogs. 3 months after installation, there are scratches all over the floor. They claim it's due to the dog traffic and we should have expected that. If they saw our dogs, maybe they should have recommended a different product. Our 20 year old engineered hardwood floors held up better then these are within a few short months. They do not stand behind what they promise. Multiple phone calls gone with no resolution. They told us they would look into what we could do to fix the scratches ourselves, and no follow up. Over $8,000 down the drain. Now we are seeing split boards. STAY AWAY FROM THIS PLACE!!!

Very disappointed in customer service. I ordered a floor, and they calculated the area wrongly and sold me 20% more than needed (over and above the 20% excess for wasteage) They admitted the mistake-but refused to give any credit or reimbursement for the flooring even though it had not even left their warehouse since they said it was a SPECIAL Order from their distributor (delivered in 4 days so a stock item) . They made no effort to make an accommodation. I contacted the manufacturer who said it was Worldwide who owned the product and their policy not to reimburse.

I have already shared my experience with your staff. Each day I look at this mess I am sorry I went to Worldwide Floors.

All went well until the phone call. Watch out, when someone hits you up for more money after you're paid in full

My salesperson was VERY nice, but she should have informed me that the padding (or should I say lack of) was extremely lame. I would have upgraded as you would never know there was padding even placed under the rug. VERY disappointed.