Every time that we try to do a reservation they never have a property...i guess the only place is vegas. Been staying in some RCI...no updated or with only one room...never been happy with them and no customers service only when they want sell you one of their packages...i will give them -5 but system dint allows me to go as far from 1.
MA
Maureen
Worldmark the club is a scam..do not…
Worldmark the club is a scam..do not invest. Everyone's experience is the same..hard to get a reservation except off season..maybe..when I read these reviews I would think a sharp lawyer could become an overnight billionaire instigating a class action lawsuit..
Our last stay was a 3 bedroom at Arrow point resort in Idaho. Very large suite with a elf size dated tub with about 5 jets. Nice countertops with dated kitchen appliances.. a 30 min.timer on the gas fireplace in living room with dated uncomfortable furniture. Large deck with minor view of lake..nothing to do there with 30 minute drive to nearest city. A small heated swimming pool that often is out of order do to this time of year is the maintenance month. U cannot get into this resort in summer spring or early fall to enjoy the lake...supposedly u can rent a boat at a nearby resort which will not happen since u cannot get reservations in summer ..this area is very remote and winter vacationing not pleasant. Early 10AM checkout strictly enforced calling and harassing to get out within 5 min. After 10AM..keep in mind this is off season..they are nearly empty with many rooms available. Timeshares are all scams..run run run...
VS
Vivek S.
Poor Owner Service
Dear Worldmark Board of Directors,
I hope this message finds you well. I am writing to express my disappointment and concern regarding a recent experience with my reservation at Worldmark Banff. I had eagerly planned a celebration for my wife's 40th birthday, involving six rooms, and was looking forward to creating lasting memories with my friends and family.
Regrettably, circumstances led me to cancel four of the reserved rooms on January 25th, well within the modification or cancellation window without penalty, as specified in the terms. To my surprise, I was informed that the use of guest certificates for these reservations would result in their forfeiture, along with the loss of the associated $258 payment. This decision perplexes me, as it seems unjust to penalize me for cancellations made within the stipulated timeframe.
Additionally, I find it disheartening that despite my clear communication expressing a preference for a refund rather than the reinstatement of the guest certificates, I was offered only a partial refund as a "courtesy." It seems unreasonable to me that I should bear the financial burden for services not rendered, especially considering my longstanding commitment as an owner since 2021 and my continued investment in ownership and monthly dues.
I am reaching out with the hope of resolving this matter amicably and swiftly. I kindly request a full refund of the $258 charge, as it seems only fair given the circumstances. My intention in purchasing ownership with Worldmark was to facilitate memorable experiences, such as the one I had planned for my wife's birthday, and I trust that the Worldmark team shares this commitment to customer satisfaction.
I appreciate your attention to this matter and eagerly await a positive resolution. Please feel free to contact me at your earliest convenience to discuss further.
Sincerely,
Vivek Sreekumar
Owner #00203765907
Case # CDCR - 217845324
DE
DEVIN
HORRIBLE COMPANY!!
HORRIBLE COMPANY!!! I cannot recommend running the other way enough. They are a complete scam for $$$ and have TERRIBLE customer service. Also, it is impossible for you to get out of it once they are able to convince you to agree.
-10000/10 *DO NOT DO IT*
JM
J M.
Worst company EVER.
Hands down, THE WORST company you could ever do business with.
RUN FOR YOUR LIFE!!
DO NOT get sucked in to their high pressure sales pitches, and if you have been sucked in, hold on, and if you haven't discovered it yet, avoid their continued high pressure sales pitches "owner updates" at all cost!
This company preys on the vulnerability of people, and then once you are locked in to the relationship, then you start to realize the abusive ways they progressively milk you for ever-increasing re-occurring revenue.
And there is no way out, unless you pay your mortgage off and abandon the account. After paying these people over $30,000 for my 13,000 annual points, PLUS 20 years worth of monthly dues that have grown to $180/mo (let's say approximately $1500/yr x 20 yrs = $30,000+), which still have to be paid monthly even after the mortage is paid off... THEN it costs $399 to transfer your ownership to a new owner, (if you are lucky to find a new owner who will buy your account for pennies on the dollar), but then they take however long they want to process the title transfer because they are dealing with a significant backlog of title transfers (hmmm, I wonder why so many title transfers??)....
And even if you are a happy owner... (I was for a few years in the beginning.) Enjoy your vacation, as they harass you to no end during your vacation, to trick you in to an "Owner Update" where they tell you that your amount of points is not worth anything, and that if you want to truly be able to enjoy what you've been investing into, you MUST buy even more points, and pay even more dues into perpetuity for the rest of your life.
And then, if you want out, good luck finding any support because the "Escape your Timeshare" aftermarket is even sketchier than Worldmark!
And then this last year, they launched a new website (8) months ago that still doesn't work. And then they decided a few months ago that they needed more money from their owners, so they hit us all with two additional "Special Assessment" payments, which you are supposed to pay on their website that doesn't work.
AND, if you have any issues, don't count on this company having any appreciation or empathy for you THEIR CUSTOMER. They don't care about you. They just want you to pay them more money, or you will lose the value of all the money you have already paid them!
I don't understand how this company can even continue to operate with how terribly they treat their customer experience. If there was a class action lawsuit against this organization, I would jump right in.
Hands down, the most toxic and unethical business relationship a customer could have in America!!
JS
Jami S.
DO NOT BUY WORLDMARK
Accosted again by the concierge in Seattle. We have spent time at 15 WorldMark’s around the world and this is the only location that ATTACKS you upon check in. It happens to be our local location so they basically ruin any chance of a nice getaway weekend for us. DO NOT BUY WORLDMARK!! No matter what they promise you! It’s all lies. We have had Worldmark for over 20 years and it gets shittier every year! The fees go up and the amenities go down EVERY year! We are now paying over $200 a month just for maintenance and that keeps increasing every year! They got rid of valet at this location and now charge you $35 a day for self park…plus $50 in taxes and additional for housekeeping if you’ve already used your 2 measly housekeeping credits per year. I’m guessing they get you for 100k to sign up these days plus all that interest?? The whole thing is a scam. You have to book most vacations out a whole year + to even get a week stay somewhere. They’ve added a 2 night minimum now that they didn’t have before. DON’T DO IT and by the way, WORLDMARK if you are reading this, DO BETTER. These concierge people are A-holes! I wouldn’t have even taken the time to write this review if they hadn’t been so RUDE and literally chased us down the hallway, held the elevator up so we couldn’t leave while yelling at us “you signed a contract!” Yes, thank you and what does that even mean? Whatcha gonna do? Cancel our contract because we don’t wanna listen to your stupid little spiel? I WISH!!! Is harassing guests really going to get us to upgrade? We have called ahead every time we have stayed here and been PROMISED that we are on the do not disturb list but these little punks still come at us. They are so rude. I can’t imagine how miserable their lives are to have to do THAT for work. DO BETTER!!
JB
Jose B.
I used Extra Holidays to take over some…
I used Extra Holidays to take over some Reservations that I had made. I’m doing this because my maintenance fees are so ridiculous. I plan on applying whatever I get from renting these to my maintenance fees which are over $700 per month (and, increasing every year). I find out that two properties that I listed in my area with a very major event going on during these dates, have not even been rented. When I contacted them, they said that they get so many listings that they cannot keep them all and they farm them out to travel agencies, Expedia, Orbitz, Priceline, etc. I am not happy because I know that these properties should have been rented because of this event. So be cautious. You’d be better off trying to rent them yourself. Plus, they keep 60% of whatever they take in for renting out your timeshare. I see why, they share the profits with a third-party. It’s such a scam. Also, they are not at liberty to tell you to whom your reservation was farmed out. They told me it could be an agency that is so far away that people wouldn’t be interested in the event. You’d think if they had our best interests they would send the reservation to a nearby location at least! Be cautious! I’d think about using Extra Holidays. And, by all means, read the fine print!
DP
Disgruntled Potential C.
Agreed to do a presentation slotted at…
Agreed to do a presentation slotted at 120 minutes. Dragged on for over 3 hours. Every time I said “no” the salesperson tried to guilt me and even started insulting me. Two more agents (who were much more polite than the first and took no for an answer) were sent to try and make a sale.
I didn’t get all of the rewards promised and had to even remind them of what I was promised because they tried to stiff me big time. Still didn’t get everything and didn’t receive my deposit back. After zero response from the company after asking for my deposit refund, I just disputed the charge.