WorldJewelsReviews of worldjewels.com

The owner called to keep me up to date on my order

12/21/23 Update - After several attempts to contact the company and get them to take action with my issue as well as posting several reviews about my experience, the owner Allen, reached out to me to address my frustrations and how long it had taken to receive my order. He admitted that it had taken far too long to get my order and apologized for this, offering a partial credit for my negative experience. He also promptly addressed my other needs telling me that he could email me the appraisal I did not receive with my products as well as a return label for one I did not plan to keep. He stated that he hoped he could make it up to me in the future. While I am leary to try to them again, I must also say that many years ago - maybe a decade or so, I ordered my original pair of 0.50 carat diamond studs from World Jewels and had a flawless experience. While this one was completely opposite that, I do feel as though it has mostly been righted at this point and it is possible, if their record of reviews improves, I may try them again should the need arise. While this company and their website state that they have "fast and free shipping", it has now been over a month since I placed my order and I have not received it despite numerous communications with the company being promised several times over when my order would be ready and when it would ship. Detail as follows: November 8th, 2023 - Placed an order for 2 pairs of earrings. November 15th, 2023 - Have not heard anything with regard to my order so I reach out to request an update. An told that it will ship early next week, which would be the week of 11/20. On November 27th, I still have not received any information regarding my order so I reach out again for an update. On November 29th, an Allen Rastian emails me that he will call me about my order but does not. At 11 pm CST that night, I receive an email from him saying that my order should be ready by Friday (12/1) and I will receive tracking once it ships. On December 4th, I STILL have not received any information or tracking regarding my order, now the 2nd time I've been told when it will ship and it hasn't) so later that afternoon, I call the company and ask for an update. I'm told there are no notes in the system despite these numerous emails I've sent but when she checks, she tells me that my order is ready and I should have tracking in a few hours. I ask when I should actually receive my order and she tells me the end of the week or early the following at the latest. That would have been last Friday, 12/8 or this week. On 12/6, I finally receive the tracking information I was promised two days and multiple times earlier. When I check it, it says that only a shipping label has been created and the post office has not received anything. Today, December 11th, I check it again only to find out the exact same information. It has now been over a month since I placed my order; its been promised to me on several occasions in the interim and I STILL have not received it after extensive follow-up. From my experience, I feel that nothing this company says can be trusted and they certainly do not seem to have any concern for their customers, customer satisfaction, or repeat business.

Ordered my wife the 4.25 carat eternity band Asscher cut, it is absolutely gorgeous! It took longer than stated but Allen Rashtian got it to us before our 50th anniversary. Thank you so much

I cannot say enough how amazing this jeweler is. I personally dealt with Allen after a tragic loss of my ring that my husband bought from world jewels in 2011. They didn’t even make my ring anymore, but Allen reached out personally, got a picture of my old ring and said he could make it. He took the most care in personalizing it and he did an amazing job. When the ring came I was brought to tears by the beauty of it, and he added some super special touches. I will never be able to replace the one I had, which was beautiful, but the one he made was beyond my wildest dreams. I love the ring, Allen and world jewels! I can’t thank them enough for all they did!! Please support this amazing business, you won’t be disappointed!!!

I bought a three stone diamond 1.50 ct. ring to remember a group friendship and it’s beautiful. The weight felt great the diamonds are brilliant, everywhere I go I get compliments on it. I’m so happy with this ring. I can’t stop looking at my hand..

The custom made pair of pink tourmaline and diamond earrings is exquisite! I am very pleased with my purchase. It’s definitely worth the wait since the 2 carat stones are hard to find. Allen went above and beyond to grant my request. Thank you very much for making it happen!

Allan kept me updated through out the process as requested which I appreciated as it was around Christmas during a very busy time. My ring is beautiful. The value and quality you get from ordering from World Jewels is second to none so that is why I have ordered five rings from them so far. I am sure I will be ordering more in the future!

I placed an order on June 1. I reached out two weeks later for an update regarding my order and was advised they were making it. Didn’t hear or receive anything by July 1, which was 30 days. Called and emailed them so I could just cancel and I could never reach anyone by phone or email. On July 12 I filed a dispute through my bank. After filing the dispute they reached out to me🤔. I told them I didn’t want the ring, but they already sent it out and told me to send it back. On July 16 I sent it back through FedEx and they signed for it on July 22. On August 10 I get a notification from my bank my dispute was closed because I have the ring. Stay away from this business. Far, far, far away.