Work Van EquipmentReviews of workvanequipment.com

Response from Work Van EquipmentJul 21, 2020

Thank you for your feedback. We're so sorry to hear your order wasn't palletized and shipped via freight. All our paperwork to the warehouse state using LTL, so there must have been some sort of miscommunication for it to ship via FedEx. We're glad you were able to straighten out the units, but we'd hate for that to be the only silver lining. We'll contact you shortly to see how we can help! If you ever experience any issue with something you order with us, whether it's with the product itself, the shipping company, or the website itself, please don't ever hesitate to give us a call. We're always happy to help! Looking forward to speaking with you soon.

Response from Work Van EquipmentJul 21, 2020

Thank you so much for your business and the kind words. Barb loves to hear her customers are happy!

Response from Work Van EquipmentJul 20, 2020

We're sorry to hear you're unhappy with our service. The tracking that was sent to you on 6/30 shows your item was indeed delivered and signed for on 7/6. There do appear to be notes on your order about wanting to return the merchandise after ordering the wrong part for your vehicle, and it appears Yahel is assisting you with that matter. We'll be sure to follow up with you again today. Surely there must be some sort of miscommunication, and we'll get to the bottom of it for you!

Response from Work Van EquipmentJul 17, 2020

We're so happy to see reviews like this. Yaya absolutely loves them , and so do we! We're forever grateful to have her on our team and so happy that you had a great experience. Thank you for your feedback and continued business. We look forward to working with you more in the future!

Response from Work Van EquipmentJul 16, 2020

Thank you for your business and your feedback. We're glad you're happy with your product, but sorry to hear the hardware the manufacturer included wasn't to your liking. Please don't ever hesitate to reach out to us in the future, even with small issues with the product itself. We'd be happy to reach out to the manufacturer on your behalf! We'll let them know about the issue you had with the included bolts, and hopefully that will help them prevent it from happening in the future! Thanks again, and we hope you enjoy your equipment for years to come!