The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Andrew Z.
When I had an issue with my website, the Wordfence help desk responded quickly. Even though it wasn't part of their mandate, they suggested a solution. It worked, and my website was back up and running. Great Service; thank you, Wordfence.
Liron
Excellent service!! Tiffany was very responsive, informative, kind and patient - she was very attentive to my questions and was willing to help and do above it! Thank you for your time and being such an amazing help. I've shared certain problem I had and she helped me through all the way. Fantastic experience and very fast.
UK_Reviewer_Private
Trying to get into a subscription study system that I PAY FOR and constantly locked out by frigging WordFence. It's terrible. I literally cannot access my study materials because this POS keeps saying "You have been temporarily locked out of this system. This means you will not be able to log in for a while". This is also stopping me from registering for exams with the same organisation THAT I PAY FOR and if I lose my place, this could cause serious knock on effects, delays and extra expense.
Response from WordfenceJun 14, 2024
Sorry for the inconvenience. The temporary block you were receiving may be due to failing the login and exceeding the allowed number of attempts that the site owner has set on their site. In some cases, a site owner may make the login settings too strict and cause issues with users and members accessing the site content. Unfortunately, in those cases, you need to reach out to the site owner to have them unblock you and check their site settings. Thanks, Wordfence
Ki
Absolute shambles of a paid support system, I've been a Premium subscriber for a number of years and for the first time ever I have had to open a premium support ticket as Wordfence has repeatedly blocked ourselves and other users accessing our own website. My ticket is still yet to be resolved since opening it nearly a month ago and my last response I've received was 12 days ago. How can they charge for this atrocious "premium support ticket" system.
Response from WordfenceJun 14, 2024
Hello, Kit. Thanks for reaching out, and I'm sorry for the delayed response you received. We do our best to get back to all Premium customers within 24 hours during business hours, Monday-Friday. Generally, we're able to do so more quickly than that, however, there are times when we need additional time to work on issues. I see we were able to review your diagnostics and we got back with some recommendations. Please review that and get back to us there if you still need any help. Thanks, Wordfence
Peter V.
VERY SLOW RESPONSE, NOT RECOMMENDED! Paid for wordfence premium, scan is not working. Phil replied initially and requested data, now no reply in over 7 days. Therefore here is my 1 star review. Reply: It took you over a week to reply, anyhow I appreciate you guys got back after my 1 star review here. Because your product is actually top notch tech in my opinion I will change my review to 5 stars now.
Response from WordfenceJun 14, 2024
Hello, Peter. We appreciate the feedback, and I'm sorry for the inconvenience. I see we've gotten back to you in the meantime regarding the scan issue you were having. We do our best to get back to all Premium customers within 24 hours during business hours, Monday-Friday. Generally, we're able to do so more quickly than that, however, there are times when we need additional time to work on issues. We'll do our best to help with the issue and we appreciate you using Wordfence. Thanks, Wordfence
Andrew B.
I used Wordfence for about 10 months for a client, and I forgot to cancel my subscription. They immediately refunded me within 4 hours of notifying them of the mistake. Excellent tool, even better company!
Chris
The team at Wordfence are always helpful and keen to help and support me with my issues. Thanks, Phil, for helping sort out my latest challenge.
Ko K.
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