WootReviews of woot.com

The first laptop that I ordered was DOA. The laptop was pacjaged and returned the very next day and I still have not received a refund 12 days later. After returning the first laptop, I ordered a touchscreen laptop with 1 TB hard drive, 12 GB RAM and AMD processor. Received (LATE) non- touchscreen laptop with 500GB hard drive and 8 GB RAM. Sucky customer service tried to haggle on the return, reluctantly issued a return label and refuses any other contact. Still waiting on my refund!! Shipping this piece of junk back in the morning. If you read the fine print... unless your item is defective (my first one was) they will charge you a 15% restock fee and not return your shipping charges! They are terrible and will not give a number to talk to a live person to resolve the situation.

I've purchased through Woot before and had ok experience. Unfortunately, I recently purchased a t-shirt that ended up being slightly too small. I emailed to see if I could exchange size and NO. WOOT DOES NOT ALLOW SIZE EXCHANGES! What poor business and customer service. I want to support artists, but Woot DOES NOT. I will never buy from WOOT again. My money will never support another designer because Woot DOES NOT support their DESIGNERS or their customer. Poor upcoming artists. Woot lied to you.

I have been on woot since the beginning and loved the site and their offering. I am now closing my account for three reasons: 1. The deals aren't that good anymore. Most of the time you can buy the same stuff with a vastly better return policy and customer service directly on amazon.com for just a few bucks more or the same price 2. Woot sells JUNK!! The last three electronics purchases I have made that were supposed to be "refurnished" were worn out heavily used items with damage and scratches as well as mechanical defects. Truly PURE JUNK!! 3. NO customer service. Once you got duped into buying what should to be good wares, but is actually junk, they don't even honor their 90 day warranty for defects. So they're misleading potential customers and in a way it's fraudulent to me. BUYER'S BEWARE! SO WATCH OUT from a previous Woot lover. It's become a scam! I am closing my account after 10 years!

I used to love Woot. Checked it every morning, bought a lot of great things, sang its praises to friends. Then, it started adding more and more junk. Then quality went down. "Community" discussions were no longer reliable but instead seemed fabricated by shills. And finally, the shipping got stupidly slow - I could get stuff from China faster then Woot. My most recent purchase was ordered a month ago and still not here. I give up. I'm done with what used to be a great part of my daily shopping.

Never returned items so I know nothing about their return policy. Enjoying great deals on good quality products.

Ordered product and it didn't show up. Checked tracking and it stated I refused the package, which I didn't. In fact I never saw the packaged and had ordered same thing a week earlier and it was shipped to my mail box. Hard to refused something left in your mail box. Anyway, emailed Woot and got a form letter reply back stating I should contact the shipping company myself and see what they say. Silly, the shipping company has already stated I refused the package. Emailed Woot back and told them I paid $5.00 for shipping in which they picked the shipping company and it was their problem, not mine. Anyway, will just contact the credit card company and dispute the charge. It's apparent and my opinion Woot doesn't have any customer service. Would be hard to buy from them again.

Recently (July 28, 2015), I ordered two Adirondack chairs from Woot. Total was about $130.00. Ad claimed they were made of cypress. Turns out they were sloppily stained soft pine. The hardware was very cheap. Screw heads disintegrated as they were turned. Chairs came partially assembled. Quality was so poor that the factory assembies pulled apart with ease. Screws pulled right out of the wood. I didn't get as far as actually sitting on them. Had I tried, I believe they would have collapsed into a pile of scrap. I complained to Woot in a detailed email. Twenty four hours later, they wrote back and asked for a detailed description of the problem. They said that once they received the email and some photos they would decide if they would help. I'm just going to charge back the order with the credit card company. I'm done with them for good.

I have always had a wonderful experience with woot! The shipping prices are reasonable and they always have great prices. I only wish I'd get a BoC one day....my ultimate dream!