Wool & OakReviews of woolandoak.com

Customer service experience was terrific! I got a response to my inquiry about an out of stock item and Zander got back to me right away. I was not able to use the $50 promo code on my first purchase at the time I placed my order, but Zander was very accommodating to credit be back that $50 after the fact. I can't wait to receive my item. Their products look really nice and of high quality.

I recently ordered the Nova Duffel Travel Bag and Duffel Suitcase from Wool & Oak and had a fantastic experience. One of my items was temporarily out of stock, and instead of leaving me guessing, Zander from customer service personally reached out to keep me informed about the restock and shipping timeline. When I followed up with questions about my order, he responded promptly, updated my order personally, and went above and beyond to help ensure my bags arrived before my vacation. That level of communication and customer care is rare these days and genuinely appreciated. The bags themselves are beautiful, well-made, and thoughtfully designed for travel, but the excellent customer service made the experience even better. Thank you, Zander and Wool & Oak, for making this such a positive experience!

Great products and exceptional Customer Service. I purchased the Duffle in Chocolate and the Nova in Sand. They are both gorgeous and beautifully made. Couldn't be happier, and they arrived quickly. I was kept posted via email when my order was confirmed, when they shipped, and as the delivery progressed, including the day of delivery. Any questions I had were submitted by email to Customer Support and they answered by the next day. They always answered my questions, were most helpful in helping me make my selections, and were always courteous. I highly recommend this company and their products, and I plan on ordering more items in the near future.

I've kickstarted and bought multiple bags from Wool & Oak at this point, and many of them have become daily drivers. I sometimes miss some of their older models (the Weekender Kit was amazing). I think there's really only been one bag I was kinda meh on, but everything else has been very high quality and a pleasure to own. Their customer service is also very quick to respond and very helpful! From normal use I've run into some issues over the years (bag feet, wheels, zippers, etc) and their support has always been very quick to help get the issues resolved quickly. This review is also a result of a great experience with customer service. Kind of mixed feelings since I enjoy owning things that stand out and aren't overused, but at the same time I think W&O deserves to be used by more people.

Excellent customer service - I had several queries that were answered incredibly efficiently and with great detail and knowledge. Bag arrived very fast with no addition import duty to Ireland. Birthday gift for brother who absolutely adores it and will use regularly on business trips. Would HIGHLY recommend.

As one of the original backers of this organization and the NOVA large bag, I am pleased by the appearance, quality, and functionality of the bag itself. Although I ran into a bit of an issue with the bag, the customer service is next level. Timely, communicative, supportive, and personable - in an age when good service is difficult to come by, Wool & Oak sets the standard - bar none.

Great responsiveness and solutions when working with customer service. Great products.

Great product and excellent customer service!