Wool & OakReviews of woolandoak.com

I backed the project on kickstarter. The top tier pledge, $349 for an All Day Bag in Croc Print. After months of waiting (because of delays for covid), they said the bags were shipped. My order was allegedly shipped on January 7th, they gave me a tracking number that was useless and couldn't trace the shipment. At the time, i didn't think much of it, I just thought I would get my bag sooner or later even if i couldn't track the shipment. On March 25th (over 2 months after they allegedly shipped the bag), I contacted them about it, and they said FedEx attempt to deliver it but they did not receive a response from me for customs clearance. Which is weird, because I get packages from FedEx customs all the time, I even have an account set up with them so the clearing process is easier. They told me my bag had been return to them on Jan 28th and that i should order it again (with a discount code), but when I went to process my order. now the shipping would be $45, instead of the $19 that I originally paid. I emailed them about it and they never emailed me back. After waiting for a bit, I emailed them again on April 9th. They emailed me back saying that my bag (the bag that I reserved, paid for and waited months to get) it was now out of stock. And that I should just choose another colour (that were cheaper than the Croc Print in the original pledge).  I do not understand how can they be out of stock when I paid for it in advance, What did they do? Sell my bag to someone else while i was waiting for it? I’ve been asking for refund for a week now and they are ignoring my emails.

very sad i didnt read these reviews before i purchased a product. paid 50 us dollars for shipping. apparently it was shipped march 2nd. tracking number is useless for APC. no clue where my package is now and no one can seem to tell me. i ship things all of the time from USA to UAE and it arrives in a timely fashion. this service is abysmal. so im even more worried now about the actual product- IF i ever get it!!!!

Truly the worst customer service ever. Have to email them 3-4 times before they respond. They have NO idea what they are doing. In the beginning of COVID I tried to mail back an item, they said they didnt have the warehouse capacity due to the warehouse shutting down. Understandable. SIX months later I ask them to tell me where to send this and they dont respond. I had to threaten to call my credit card company for them to actually respond to me. Now I have the all day bag, the black leather looks cheap. I want to exchange and I have been going back and forth with customer service for 2 weeks. Trash.

Worst customer service ever. I ordered 1000 worst of products and no news. They dont reply to email. I have no idea when i will receive my order. Wool and oak = amateurism.

I ordered The Pro Chocolate. They charged me 45 USD for shipping and as I'm in Canada, it's standard for express shipping coming from the US. However, they FORGOT to send the straps, an integral part of the backpack. I complained and they immediately sent it, but to avoid paying for shipping twice, they sent it through regular mail, rather than DHL express which is what they charge for... It, therefore, took OVER 22 DAYS for my product to arrive. I asked if it was possible to refund me the expensive shipping, which I got an automatic reply and they said they would get back to me in 48 business hours... 72 business hours later they followed up with an email saying they didn't charge me shipping for the straps (which THEY FORGOT to send) hence they wouldn't refund me for shipping. They charge a premium price for their product which you would expect a premium product and exceptional service. I can't say I received either of those The product overall is ok, but for what they charge you can get better backpacks from more well known high-end brands. The stitching is poorly finished, the zippers get stuck very often. If this was only a review of their product I would rate them at a 2, However, the lack of understanding from their customer service is where I decided to downgrade my rating to a one.