Get lost in translation, not in your bag.
Wool & Oak (woolandoak.com) has 361 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Thomas S.
The team at Wool & Oak really went above and beyond. I purchased their Nova bag + matching duffle suitcase back in November. They're a 10/10. Functional & beautiful. Every time I travel someone asks me about them and where I got them. I also had a toto bag and laptop case from the Black Friday deal that was backordered. They kept in touch with me throughout the process and were transparent. It arrived the other week and I am thrilled. Worth the wait!
Juven J.
Great service, great product!
Michelle K.
I love my new large hobo bag! I knew I would have to wait because they were on pre order (made very clear on purchase). And since I had the time, I reached out about changing the color. Cynthia went above and beyond to help me. I even sent her a picture of another bag. I had just purchased so she could help me determine if the color I had chosen was different enough from the bag I just purchased. When the order shipped, she took the time to email me to let me know it had shipped even though I got a notification. And when it arrived, she messaged me to let me know. It had arrived to make sure I had received it.
Jayla
Amazing customer service and overall great bag worth the purchase!
Marcela De L.
The piece have been in back order for about 2 months, but let me tell you that the wait was worth it. The company is extremely thoughtful and responsive when you email. They gave me updates about my item and shipping information once the item shipped. Cynthia, followed up today and emailed me, to ensure that everything went smoothly and that I received the item. Quality is beautiful, and the fact that she followed up, only tells me that the company cares. Will be ordering future items to support companies like this one. Exceptional customer service and they carry the finest leather craftsmanship I’ve ever seen. Superb.
David W.
Not only are their products exceptional in every way, the communication (order to delivery) from the team at Wool & Oak was first class. The duffel is my second travel bag from W&O and the pair work brilliantly together. The quality of the leather luggage is, in my opinion, second to none.
Jim P.
Zander was very informative when asking about a competitor. Appreciated his insight and timely responses to my questions. Love this highly quality and well made bag!
Ray L.
I love the bag itself, it is gorgeous. Ran into an issue where one of the buttons snapped, they quickly addressed the issue and stood by their product. This shows me a commitment to quality and their customers. They have a customer for life and recommend to anyone looking for a high quality travel bag
