Wool & OakReviews of woolandoak.com

Buyer beware. I would not buy anything from this company. I have been waiting over 7 months for my product and haven’t received it even thought they charged my credit card. Make sure you read the fine print as pre-order items cannot be cancelled after 5 days. They also refuse to provide a phone number. There are very similar products available that are much less expensive.

I purchased a handbag February 2023. Over more than 12 months I have received varying stories why I have not received it - colour not available, coming from India, colour not available due to heat in India, bag was sent but lost in transit, what other colour would I like, sorry we only have this colour available ... Now my emails are not being responded to, webs claims order is fulfilled - no date no tracking number etc. WhenI look on their website I see that that particular bag is longer being advertised. Wish I could give 0 stars.

They keep pushing out my delivery date, latest is due to cyclone in China? I ordered in Oct 2023 for a Feb 2024 delivery. They moved it to April, now July? All the positive reviews on their site are from 2019? I think this is either a scam, or an extremely poorly run start up. Not sure what is worse, being a scam or being incompetent.

En novembre 23 j’ai commandé pour un cadeau en janvier aujourd’hui mars 24 toujours rien! Aucun suivi, des réponses d’un robot et en anglais alors qu’ils sont censés livrer dans le monde entier ! Ils ont encaissé les 550€ et moi toujours rien. Soit ils finissent par nous virer car ils ont un service incompétent et pendant ce temps ils font travailler notre argent soit ils nous arnaquent tout simplement. D’ailleurs dès la commande on subi cette arnaque puisqu’ils ne donnent aucune date de livraison AVANT que l’on ait PAYÉ !! Très malin. Lorsque j’ai vu cette date de livraison à la saint glinglin, j’ai voulu annuler mais impossible !! Je vous en supplie garder votre argent allez acheter ailleurs ! Moi je ne vais pas laisser ça comme ça je vais porter plainte à la police dés fraudes fait qu’à ça cesse! Regarder les avis lorsqu’il y à quelqu’un qui se plaint comme par hasard un autre commentaire vient contrebalancer le votre. En fait, je sais comment ça se passe , ils ne peuvent pas stopper ceux qui les dérangent mais ils peuvent en fabriquer !!! Vous verrez le mien sera contredit. Pour ceux qui sont dans ma situation faites comme moi arrêtez d’attendre et aller porter plainte , la police du web existe même en France. Même si on ne récupère rien fait penser aux prochaines victimes.

I placed a pre-order in July 2023 and got charged on my card. Delivery should have been in January 2024. When I checked, the pre-order could not be delivered yet because of worldwide shortage. they would get a restock within in the next 1-2 weeks. Checked again beginning of February, again the same message and that they would be shipped within 2 weeks time. Have not received any emails of them since placing the order. If I use the chat I only get a robot saying that they will email me. Still waiting on that (at this point already for 3 months). I’m now at the point that I think I was scammed. Hopefully I’m wrong! @woolandoaks please contact me and proof me wrong.

Placed a pre-order October25th with ETA of January. Followed up, then was told February. Followed up again, was told March and finally followed up again today and was told end of April. Charged my card $470 in October and still have no product on January 26. Told them I'd like to cancel since they couldn't fulfill the order in timeframe promised and I was told I could not cancel. Seems like a common practice of this company. Extremely disappointing as it looks like it could be a really nice bag if it's every received.

Not sure this company is still in business. Purchased a bag ‘in stock’, then notified after it was pre-order. When I tried to return when received months later they said that because it wasn’t in stock there was no return. They agreed to at least exchange the bag but then stopped replying to all emails and never sent a return label, address or any data needed to complete exchange. Still have not heard back. It has been a month of emailing them multiple times a week, reaching out via FB and Instagram and zero response. Fraud suspected.

I bought a the All Day Bag from Wool and Oak through kickstarter. The bag was delayed due to logistics and COVID, which is understandable and of course forgivable. However, due to the delay I had moved countries… The bag was then shipped to my old address and when I got in touch with Wool and Oak to change the delivery address to my mother-in-law who still lived in the same country they told me to change it myself via the delivery company and when I did that the delivery company told me to get Wool and Oak to change it. Needless to say none of them helped me in the end and the bag was sent back to Wool and Oak in the US. I asked them for a refund of the 338 USD and they stopped replying to me. I had to send 4 emails in a row to get a reply over several months and their reply was unhelpful: ‘W&O Support (Wool & Oak) Jun 23, 2021, 22:40 PDT Hi ______, We apologize for the delayed response. Someone from our team will be in touch with you tomorrow. Thank you for your patience. Cheers, Wool & Oak Our new Mini All Day Bag is now available for pre-order.’ And since this email I have not heard a thing from them even though I have sent more emails to them. They have the worst customer service I have ever experienced and here I am without a bag and 300 dollars poorer unsure what to do now since they do not reply. And in response to your reply in 2022, Wool & Oak eventually emailed me back and offered to send me a Wool and Oak bag once it was in stock again in late 2021 to the address in another country where I had relocated. I would also like to reiterate that I did everything to have the bag shipped to another address in the UK (and to try and pay the customs charge, but as I was living abroad I was not able to do so from my end.) In the end Wool & Oak never got in touch again and never sent me a replacement bag like they suggested they would. I am writing this on April 28, 2022. I will never purchase from them again or back any of their campaigns. :( I am so disappointed because I was extremely excited to get their bag. This was your email in July 2021: ‘ Hi Kia, Thank you for following up. We apologize for the delayed response but it is our duty to first collect all of the evidence of the case before we can satisfy any request. We have spoken to Parcel Force regarding your package and they have confirmed what is also on their website which is, "customer did not pay custom's charges". Because of this your item was not delivered and considered "abandoned". The item shows it was sent back to us but our records show the item was lost in transit on its way back to us. We want to satisfy your purchase but please understand that we also have policies for international shipments that go unpaid. It is an unfortunate sequence of events but we do outline these policies within the Kickstarter and on the website. What we can do is offer you the possible options: 1) We can ship you any of the All Day Bag colors we have in stock: Navy Pebble or Red Pebble 2) Or we can ship you the Sand Pebble All Day Bag when it is back in stock this Fall. We will not charge you a second shipping fee due to the unfortunate events of the items not being returned to us. Please let us know how you would like to proceed and thank you for your patience. Cheers, Wool & Oak’ So Wool & Oak never fulfilled their commitment to replace the bag like offered to.