Wool & OakReviews of woolandoak.com

Scam, just as everyone says, product never came, won’t refund $500, and constant excuses.

I would have given this company zero star if it was possible. I prepaid for a nova duffle over 6 months ago with an expected delivery by the end of April. I still don’t have my duffel and when I ask for a call to discuss the delay of my bag I’m told they don’t have phones…seriously you don’t have phones?? BS!! They tell me the bag is stuck in customs. This has been the excuse for the last month. I’ve asked for updates and I continue to get the stand response which is BS. I’ve asked numerous times for a refund given they don’t know or won’t tell me when I’ll get my bag. They have yet to respond to my numerous requests for a refund or even a call back. This company is a scam and now I’m working with my bank to get my $ back and our state AG to investigate.. very disappointed and angry. Terrible company DO NOT USE!

This company does not respond to emails and doesn’t follow through on their commitments. Clearly they like getting bad reviews because they are crooks. Don’t do business with this company. They will take your money but won’t deliver a product. They have had my money for almost 5 months. This was to be my son’s 30th birthday gift. So much for that. Stay away

Attention! Wool and Oak ne livre pas ses marchandises et fait de la publicité sur Instagram pour lancer les ventes…

I am like everyone else who has put a 1 star rating. I totally agree with everyone's poor reviews. This company has been dissapointing from the second email i recieved with a delay of delivery. My order was put in April 2023 supposed to be with me in march 2024 . No delivery no information other than more delays. I contacted WoolandOak expressing my concern and as they hadn't fulfill there contract I wanted to cancel the order. I was told the cancellation policy only gave me a window of 2weeks to cancel from the first order date. If you know your retail consumers policy this is incorrect if they haven't fulfilled their side of the contract. So I didnt bother to respond but I have raised a disturb with my credit company. It's a real shame as the product looks fantastic but I do feel that it is a scam. Please don't buy from this company and do read all the negative reviews and be warned.

First of all, I have never felt the need to write a negative review about any company until now. If you are thinking of purchasing from this company, please read all the painful reviews and run! I did not read their reviews and regretfully placed an order and paid in full for the Nova bag in January 2024 as a birthday gift. After multiple emails to inquire of a delivery date went unanswered, I felt something is not right and cancelled the order on 2/8/24. The company then communicated with a refusal to my order cancellation. Since I never received the bag, I contacted Visa to open a dispute for the charge. Again, it went unanswered until April 2nd, when Wool&Oak claimed that they send the bag out on 3/23/24 (more than a month after my cancellation), which is a total lie since I have not received anything from them as of 4/20/24! Visa notified me of their claim and I requested proof of a shipping document which they have yet to provide. Wool&Oak is a shady company with deceptive trade practices. Please beware.

Placed an order, and paid, for a NOVA bag in November 2023, with an anticipated delivery date of February 2024. Needless to say, no bag has yet been delivered, and I am now very concerned that this order will never materialise. I have had to chase for updates, and only receive automatic bot-style responses that always promise a further update that never arrives.

Attenzione! Ho comprato una borsa in pre order a novembre ‘23 e non è ancora arrivata. Ho scritto per chiedere info sul mio ordine e non hanno risposto. Ho versato 507$ e temo davvero che sia una truffa!