Wool & OakReviews of woolandoak.com

Even though my order was delayed beyond the original estimated timeframe, the customer service was outstanding. I had the pleasure of working with Zander, who kept me updated throughout the entire process. He made sure I never felt forgotten and even offered alternative options to help speed up my order if I wanted to. Since my item was a preorder, I knew there could be a wait, and in the end, it was absolutely worth it. The quality exceeded my expectations, and I'm completely obsessed with my bag! It's beautifully made, exactly what I hoped for, especially for someone like me who takes public transportation from and to work. I'm so happy I was patient. I have received many compliments from my colleagues that some have asked me where I got it! Great customer service and an amazing product made this a wonderful experience. I would definitely order from Wool & Oak again.

I highly recommend this company without reservation. I have purchased multiple items from Wool & Oak and every interaction has been wonderful. My last purchase the large hobo bag was delayed due to shipping issues and customer service kept me informed at every point. Once delivered, I had a question about the handle and customer service responded several times to make sure my concern was handled. Very rare to get such great service from a company today. If you are considering to buy an item from them, don’t hesitate, the quality is 1st class and you will have no regrets.

I pre-ordered the bag and it did take a long time to arrive, but it was 100% worth the wait. The bag is extremely functional for work and after work activities. It is also really high-quality. I would definitely recommend this bag!!

I was so pleased with my bag. The leather is lovely and construction top notch. The organization inside is great and customer service gave me good tips on how to maximize the space when packing.

I purchased the nova & duffle bag from Wool & Oak. There was a delay in the shipment, however Cynthia ( from customer service) was in constant communication and they arrived when expected. The leather material was very strong and the color was great. Unfortunately, the bags were smaller than I expected; therefore, they were returned. Cynthia walked me through the return process and notified me when the warehouse received the suitcases. She also explained the timeframe of the credit. I received the credit without any problems. Great customer service. Even though I returned the bags; I would buy again, if I wanted a small bag. Also, the quality of the material & outstanding customer service; I would not hesitate in doing business with them.

From day one to a tiny warranty issue (not theirs but a vendor). Best of the best. We are loyal customers!

Amazing customer service as they were very responsive and checked up on me as I was waiting to receive my bag and after it was delivered. This bag is everything I was looking for my morning commute!

When I emailed customer service due to an issue, I received very quick response from a real person. After that, we communicated back and forth to resolve the issue. Responses were always very quick with either questions or instructions to help resolve the problem. I felt like I was a priority and the communication was always very professional and courteous. And the customer care representative always checked in to provide updates and next steps. Outstanding customer service if you ask me! And I do love the Nova bag!