Wool & OakReviews of woolandoak.com

Contacted Wool & Oak for a large order and worked with Zander to create a wonderful gift experience for the Team. Clear and constant communication from Zander so I was never anxious. All items arrived in a timely manner and in great condition across the pond from the US. We could not be more pleased.

Great product but what I felt set them apart further was great customer service. Responsive, clear communication, and great follow-up and follow-through.

awesome bag, great quality. I really like the style of it and the pockets come in handy and really looking forward to using it.

I want to discuss their customer service, absolutely top tier. There is a real person on the other ends who is passionate about the product and the company and wants to ensure the consumer is having a good experience. I waited a few months for my bag as it’s very popular but it was worth the wait and more. My bag has arrived and I am obsessed. The quality is amazing and it’s such a beautiful bag. It’s light and not bulky whatsoever. It has tons of space and compartments while still looking chic and fashionable. There is also a warranty which makes me feel more comfortable using my bag knowing if I have any issues their amazing customer service team will help right away. Thanks Wool&Oak!!!

I received the chocolate duffle suitcase for my birthday. Beautiful, quality piece of luggage! Unfortunately, after a few uses a small section of stitching came undone. Customer service response was almost immediate, with great ongoing communication until my issue was resolved. Within a few days I was sent a new duffle AND I didn't have to return the original! This was more than expected. I feel confident purchasing from Wool & Oak in the future due to the product quality and customer service. Thanks Zander!

Really beautiful duffels and handbags. Exceptional customer service! I needed to exchange my small hobo bag for the medium, and I was so pleasantly surprised to get emails from Zander at customer service checking in and keeping me informed each step of the exchange process. I bought the duffel bag and can't wait to use it for several upcoming trips. The Hobo bag in sand matches the duffel beautifully. So nice to have excellent customer support when purchasing investment pieces like these.

I ordered a bag online submitted my order with the wrong color. I sent Support an email if I could still change the color or if it was too late, they responded within 20 minutes was able to change the color and it was shipped out the next day. that’s what i call quality service and they also replied back to my email that they will keep an eye on it to make sure the color was accepted. Thank you!! Zander

The under the seat second carry-on bag is simply spectacular. The craftsmanship is worthy of a higher price. The design is the best I have seen for a secondary carry-on. This bag alone could easily be a full weekend bag. Add this to the larger carry-on and you will never need to check a bag ever.