Get lost in translation, not in your bag.
Wool & Oak (woolandoak.com) has 361 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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arthur D.
Ne commandez pas sur cette marque, prêt d’un an de retard, remboursement refusé et une équipe qui ne veut pas trouver de solution : une des pires expériences d’achats surtout pour une marque qui se veut premium. C’est tout l’inverse ! À fuir à tout prix et beaucoup sont du même avis ! Beaucoup de pub sur Instagram, ce n’est que du vent !!!
Kelly P.
I ordered Nova bag in Jan 24 and it is supposed to be delivered in May. However, the bag is not delivered until now (Jul) and the customer service is useless. I emailed them ASKING updates on delivery status but the company keep saying the delivery date is pushed back for no reason. I learnt that there are too many people having the same issue with me, so I suspect this is SCAM. I will file a case to the legal dept as well as credit card company.
Response from Wool & OakJul 23, 2024
Hello Kelly, Johnathan here, co-founder of Wool & Oak. I do apologize for the delay in your Nova bag shipping. We had a hiccup with our inventory but that has been resolved and we will begin finishing up the rest of the Nova bag shipments. We have shipped over 5,000 in the past 2 months and will have the rest out by the end of the month, including yours. Please be on the look out for an email with a tracking number. Thank you for your support and patience. I hope once you receive your Nova bag you will take the time to circle back to this review. Cheers, Johnathan
Andrew D.
Despite ordering and paying for the Nova bag as far back as December of 2023, I never received the product. This company is basically just scamming people and taking peoples money with no product delivery
Davis E.
Putting aside the fact that it took nearly a year to receive the Nova Small with very unhelpful customer support, I am incredibly disappointed with the product. It's borderline false advertising. The nova bag small is unusable. I am not a large person and I can't come even close to fitting one of my suits, let alone an entire weekend worth of clothes. All of the Nova small imagery and video content on the website is very clearly that of the nova large, and very misleading. The bag is narrower than a standard hangar and far narrower than the shoulders of my jacket. Not to mention if you put a pair of shoes in the shoe compartment, there is zero room for anything else in the interior. There's more useable space in a small backpack than this bag. Would not recommend unless you are a well travelled toddler.
Craig - frequent T.
What a fraud. If only I had looked at the reviews from others before I got sucked into buying from this company. They are a total fraud, they take your money but never deliver what you ordered. If fact their software systems are so slick that even when I was trying to find a phone number for them to talk with someone, which no one answers, their system starting sending me emails trying to get me to buy more. Their products look great but if you never get it what good are they. Avoid this company DO NOT PURCHASE FROM THEM unless you want to just throw away money. Wool and Oak sent a response saying they facing some unexpected challenges, which impacted their ability to serve customers but then they should just stop taking orders, or take orders on a waitlist without taking peoples money. They have no clue what they are doing, and are just a FRAUD taking advantage of people. Do not buy from them.
Response from Wool & OakJul 15, 2024
Hi Craig, I'm so sorry for the experience you’ve had with us. As a small business, we’ve faced some unexpected challenges, which impacted our ability to serve our customers as well as we should. I want to assure you that we are not a fraud. We're currently restructuring our team and improving our processes to provide better service and communication moving forward. We are eager to make this right for you. We don’t offer phone support at this time but please reach out to our customer service team and we will do everything we can to make sure you receive your order as soon as possible. Thank you for your kindness and understanding as we work to improve.
Es
Still waiting for the Nova bag, ordered in Januari!! Don't order here, you will never get your order!!
Sego G.
Just add my experience to everyone else’s. I pre-ordered last January. Got the standard email posted on many platforms from the “president” that the shipment is held up in “customs” and they filed a complaint blah blah blah. They never send any updates despite all these complaints, they just don’t care. It’s not “all’s well that ends well” even for the reviews here that got the product. No tracking. No information. No communication. Nothing. I don’t have what I ordered and there’s no way I can/will get my money back and they will just keep doing this to unsuspecting customers. Just look at the responses they post here. No accountability at all. They’re slick ads and fancy marketing mean zip to the terrible customer experience and lack of service. Do not buy from this company.
Karina B.
Fraud alert! Ordered a bag over 6 months ago and it never arrived. Wrote to them and they came back with a preset response regardless of the question.
