Wool & OakReviews of woolandoak.com

Jay's service is very good and efficient.

I understand there were delays with the pre-order, but realistically, this wasn’t the company’s fault. In fact, I was impressed with how well they communicated throughout the process. They kept customers in the loop and demonstrated a real commitment to maintaining positive relationships. I would give 4 stars because while the bag itself is beautifully made, one of the wheels had a defect. However, their excellent customer service has addressed the issue promptly. For me, 5 stars aren’t about perfection—it’s about how a company handles challenges. Mistakes happen, especially with new products, but it’s the way they’re acknowledged and resolved that truly counts."

I ordered both the Nova Large and Halfday 45L to compare. I received the Nova 10 days after ordering. Can't even compare the two. The Nova in brown is premium leather and looks/feels amazing. The wheels makeup all the difference. Halfway serves the purpose but carrying a load on your shoulder is not something I would prefer, and compare to Nova's calf skin leather, the Halfway canvas looks really cheap. For a true comparison - I have an 8 day trip coming up and packed both bags for that trip. The Nova held it well together, but have to admit the laptop was impossible to squeeze. The zippers are definitely a bit rough around the edges and hopefully that will ease with use. However, with 5-7 days worth of clothes and shoes, I'm not complaining about the laptop sleeve. TWO OBSERVATIONS to consider: 1. A user here gave a 1 start because she takes to to work. This is NOT a work carry on, in my opinion. That's why all of us who fly for work use the standard hard case carry ons. Don't be a dummy and take a $600 bag on work trips. They have Tumi and Samsonite for that. 2. I fly both US and European Airlines - United always allows a generous 50lbs for carry on. European economy tix light fare allow up to 22-25lbs. The bag itself is heavy so be careful when buying tix as chances are you'll surpass the allowed wight limit. This one is a keeper.

Hi I received my bag few days ago. The quality is good as advertised. The zippers are a bit rough as the bag is new and I understand would be smoother after some use. The features of the bag specially dress compartment is amazing. The bag size is also aircraft cabin friendly. The dirty laundry or shoes compartment is a nice addition too. For those who backed the project through kickstarter, my request to them is to wait out until all shipments are cleared. Usually kickstarter projects gets delayed due to overwhelming response they receive from the community. I had some significant delays in kickstarter projects before as well. I understand they had operational and legal delays which resulted in late deliveries. Hopefully more transparent communication will result in better handling of potential challenges.

The Nova bag is amazing. It is not cheap, but it’s high quality and incredibly versatile. I experienced a big delay, but all the way through wool and oak has kept me up to date about the delay that was no fault of their own. I am a happy with my bag. I need to watch out for the rest of the family nicking it for themselves!

I backed their campaign for Nova bag (large) on Kickstarter last year and I admit it took a bit long to get it, but the reasons were explained. I am not someone who needs to be updated about the process in detail and being spammed with an e-mail every week or month. I only started to look for the information when the expected delivery date was past due.. then it was communicated to the backers what had happened. Maybe the communication was a bit neglected, but when they were busy solving the problem and the situation was evolving it was hard to communicate something and they surely wanted to avoid giving incorrect information which they would need to dement later. What counts is that they promised on delivery of the bag in the end and in the quality and looks as had been communicated from the start. When I saw the campaign, I was quickly seduced as I wanted to buy a similar bag from a more expensive brand.. But Wool & Oak offered a better price, bigger volume and more colors and their leather has a structure. The leather in dark coffee color looks good, feels quality, seams are precise and neat, zippers look sturdy as well. Volume is generous and I can pack for at least a week-long business trip and have also another more casual clothes with me. Wheels look good quality either and are silent. Handle feels soft (wrapped with leather) and quite solid, so it's easy to move around with the full bag. I was positively surprised to find out that I could also fit my Boox MaxLumi 2 in the side pocket. The compression bags are also nice and match the style of the bag.

Even with the delay, they are very professoinal. It took way longer than expected for my bag to arrive but I can say for sure that the product is really good! As soon as they have more reliable delivery dates I will order another one. Keep it up!

I order bag in April and contact them but no response. I dispute with my bank and they contact me and say they will ship my product 3rd or 4th week of June. So I believe them and release it and I got another email saying it’ll be 3rd or 4th week of July and I still have not received my product till now. They are a big scam!!!!!!! Update 7/28/2024 Looks like Johnathan did come thru and was able to get my order out. We just received it today and quality is very good. The only problem is you will have to be patience and wait seem like not a scam after all. Thanks Johnathan for getting my product to me quickly despite the support team being unresponsive at least Johnathan was good with his words.