Wool & OakReviews of woolandoak.com

I placed a “pre-order” for the Nova bag and was told it would be ready to ship May 18th. To my surprise, my bag arrived at my house May 16th! I was so happy it arrived sooner than I was told. I love this bag. I ordered the large sand colored bag and it’s beautiful. The quality surpasses what I imagined. I can’t wait to use it!

I saw multiple ads for this bag and it looked so good but I was hesitant. I then inquired as I was concerned I may not get it in time for an upcoming trip. I have a nice Tumi case but it is a bit heavy and was looking for something a bit more portable as I recently had shoulder surgery and can't lift too much weight. Today I received the bag. I am over the MOON! It came faster than expected, and it is beautiful! Great quality, lighter weight than a hardshell suitcase and so perfect. Pockets for everything. And the support is off the charts. Friendly, exact and no BS. I felt valued as a customer and am elated with my bag and am happy to deal with such a great company.

I received my Nova large in just a few days. Earlier than expected. I live in Los Angeles area. Customer service has been excellent The duffle is great for a short trip where i need a suit or sport coat. If I pack carefully the suit I pack does not wrinkle. That is such a game changer for me so I don’t have to check a bag on a short trip even if I need to bring a suit. I get the comments about the zippers, but they are clearly quality workmanship and the zippers are ok and likely to get bigger over time the more they are used . I give great kudos for the design especially by incorporating the roller wheels. No other duffle that held a suit had wheels. I think the wheel design makes the zip up a little awkward at first , but it seems well worth it to get the positive features( carry on, holds suit, has wheels and enough rooms for 2-3 days of clothes, looks good). I highly recommend this item Nova Large duffle bag and the customer service of Wool & Oak based on my experience. Look forward to using it long term

I had an issue with a promo code not working correctly. The team at Wool & Oak, especially Zander, were so amazing!! He was so kind and helpful. He was able to promptly respond and sort the issue out successfully. He walked me through the purchase process and followed up afterwards until my product arrived. I've never had such a quick and helpful experience!! Thanks Wool & Oak!!!

I purchased the leather Nova bag, hoping it would help with business trips where I needed multiple shirts and jackets. The product came on time and I was happy with the delivery. Suits fit in the garment holder perfectly and I love that it was a duffle that also rolled. Took it on three trips and it worked very well. On the third trip, I had a problem with the telescoping handle that prevented it from closing completely. I wrote to the company and a couple of mails later I had a new bag. I was just looking to repair it but they went the extra mile to make it work for me. Highly recommend them and couldn't be happier.

I have purchased the sling bag and nova large with the compression cube set a while back, originally backed it over the kickstarter campaign. Ever since, these two travel items accompany my every trip, especially short weekend trips to foreign cities. I have not had any problems with neither of the products, nevertheless, I have been in contact with the customer support a few times and every time my expectations were exceeded! Keep up the good work!

I purchased a big Wool & Oak bag last summer so I could pack my dress, shoes and other important items for weddings, including our own daughter's wedding! I wanted a bag that would not wrinkle my dress and I could carry on. Did not want these items to get lost! The bag is great and fits perfectly in the overhead bin. The leather of the bag has softened over time so the zipper is now much easier to use. It was a little tough at first but worth the patience to close it properly. It also fits my laptop and work related items nicely. Best feature? It is a roller bag. I love it and now I am waiting for a small one to take to Europe. Customer service has been very responsive and I am told more small ones are in production.

I began following Wool & Oak as they were seeking funders for the Nova because the idea of producing a bag with the Nova profile was intriguing. I ordered the first Nova Large, loved it and travel almost everywhere with it; I bought a second one for my son; I showed my bag to a friend and bought one for him too; and then another mutual friend saw ours and...I bought him one also. The concept is excellent; the execution is perfect and it makes life so much easier travelling with one bag which contains a suit (or two), enough clothes for a long weekend, a separate shoe compartment and all this on wheels, in a size that is allowed on board. Not much more to say than we'll done and thank you to the clever people at Wool & Oak.