Get lost in translation, not in your bag.
Wool & Oak (woolandoak.com) has 361 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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sv P.
Excellent customer service. Clearly a growing company that deserves patience from its customers who made such comments. A quality product that is beautifully manufactured. Functional products too though the garment section doesn't allow for one to use hangers. Everything must be folded.
Brady
Great experience and product! I have the larger black bag and has been a game changer with my business travel.
Steve
The bag arrived on time as promised. It functions incredibly well. Four days of works clothes plus shoes - no problem. Very few wrinkles. Just what I hoped it would be.
Jessica E.
Customer service has been incredible. They helped me out with several issues. When ordering, order in advance. Pre-orders may take longer than expected. Too many people are impatient but this company produces quality products and excellent service.
Danny J.
I read the bad reviews and my experience so far so good. Great customer support on keeping me informed. As far as the zipper issue goes, the more I work with them the easier it is to use.
Shepherd F.
After reading many reviews, I purchased the NOVA Large Duffle and the packing cubes. The bag is beautiful and exceptionally made. The packing cubes are perfect and match the lining of the bag.
Kimberly J.
My husband is absolutely thrilled with the Nova Large luggage piece we recently purchased for him as a gift. It’s stylish, functional, and carry-on travel ready, which are equally important for our travel needs. Our customer service experience was also excellent. I was hesitant to make the purchase given some older online reviews, though recent feedback gave me confidence to try. I originally had difficulty adding a discount code for an online purchase, so I reached out to customer service. They provided timely assistance with applying the code to help me complete my purchase, and the service agent followed up with me directly twice in coming days to provide updates on my order status to ensure I knew the process was proceeding. I also signed up for shipping updates through their vendor partner. I appreciated the extra touch of them staying in touch after our first contact.
AS
I am thrilled with my Nova large bag: it's attractive, durable, lightweight, easy to shift from roller to duffel (such as when you encounter a broken escalator) and it accommodates clothing for four or five days -- though it doesn't LOOK huge. A massive key for me is that the garment bag keeps clothing (even linen-blend pants!) in excellent shape. I could not be happier with this purchase! I believe the company is improving its shipping and encourage you to buy this bag!
