Wool & OakReviews of woolandoak.com

I am so impressed by the help I have received by Zander at Wool & Oak, it really made me feel good about the company and the choices they offer for my travel bag

This is the best customer service that I've had in years. Years. Not an AI bot, a real person. I reached out to Wool & Oak initially because I wanted to get an ETA for the olive large Nova duffle. Zander responded promptly from Wool and Oak and kept me updated during the wait. He added in promotions (packing cubs) and holiday discounts as they occurred and always followed up with me. Today the bag arrived and it's as wonderful as I hoped. The color, gorgeous. The construction, zippers, wheel glide, spot on. I'm not traveling until December but I might just have a few practice packing sessions and take it for a spin around my kitchen island. If you're interested, take the plunge. You won't be sorry.

I did not know I was looking for this solution until I saw it on their website. When it arrived you could feel the quality and the functionality. It is my go to bag for short trips and I can easily check it or bring it on board. Thanks Wool and Oak!

Great customer service and received the duffle bag early. Very well made. This is a gift for a special someone. He is going to to love it!!! Thank you.

I love this bag! Super stylish, fit all of my gear, and fits overhead! Amazing work, Wool & Oak! PS-Guess what my fiancé is getting for her birthday! :)

Zander at the customer service dept. is fantastic. I had a minor issue with the zipper and they rectified it immediately.

Great experience and responsiveness overall from Zander which is rare sometimes for online purchases. I look forward to using it soon so as to avoid checking bags.

As a 1,000,000 mile traveler I am incredibly impressed by this company and their luxury products. The quality is exceptional. I had a couple of questions about my first order and even asked them to honor a sale that started the day after my purchase. I received an email response the same day, they extended the sale price to me and even gave an update on shipping. Wool and Oak customer service is five star, first class and most rare of all…. personal. I only wish I found this company sooner.