Wool & OakReviews of woolandoak.com

My shipment was delayed, but soooo worth the wait! Their customer service was consistent and thoughtful, providing updates on my order. The product is exactly what I’ve been searching for…so well made and so functional, truly designed with intention for/by a smart traveler. It has everything I need in a stylish “duffle” but with WHEELS! I’ll be ordering another one for my husband, thank you!

I bought the brown large Nova bag and the brown duffle suitcase. These are beautiful pieces of luggage, clearly well made. The only thing I wish was different was the Nova bag has a gold zipper and gold finishings and the duffle has a silver bag and silver finishings. They both look great - but would be nice if they matched. Maybe that's just me - either way, definitely not a dealbreaker. You'll catch some eyes at the airport with either of these bags!

Zander was wonderful customer service. One of my items was to arrive late so he made sure I had the option of changing it to something that was not on backorder. I just waited. The other item was a gift for my husband's birthday and he kept daily email track of the item and checked to make sure it got there in time for his bday (dec 22) and that was great. Then when my second item came, he also kept track to ensure I not only received the item but that I was also satisfied with it. Overall shockingly good customer service from Zander.I truly appreciated it!!! Great company!

Wool & Oak creates amazing luggage. The pieces are not only fashionable , but also functional. I love their pieces. I recently had an item become damaged and they were quick to make sure that I had the most wonderful experience exchanging the item. I couldn’t have asked for better customer service.

I am a repeat customer of Wool & Oak...bought the backpack, 2 duffle bags and most recently the duffle suitcase. Placed the order on Dec 7 (this was a high demand item for which I received an email about inventory. No issues there...however when the item was ready for shipment it was going to arrive on Jan 6...I needed this item for my cruise (Jan 4) so that Jan 6 delivery was not good. I immediately sent off emails to customer service and the co-owner of the company. I am happy to say they were SUPER RESPONSIVE and modified the delivery which I received on 12/31. Am I happy? You bet!!! Super happy. Very appreciative of the quick resolution and responsiveness. I, 100% love, love the quality of the products...great leather. I get compliments all the time on my luggage set!!! Thank you Wool & Oak...Thank you Cynthia!!!

The bag I ordered was a beautiful product, but the size wasn’t right for my needs. The whole return process was pleasant, seamless, and quick. They were very professional. Great experience I’ll be back.

When I saw the duffel suitcase on a social media post, I instantly knew it would be a great addition to my luggage set. The design of a small personal item sized duffel that packs like a suitcase is genius. This will almost double my carry-on capacity. When I received the bag, it had some aesthetic issues I wasn’t happy about, but I can tell the quality was great. I immediately reached out to customer service and they took good care of me. Cynthia in particular was great to deal with, very helpful and attentive to the details of my bag. It took a few weeks, but I received a new bag, in wonderful conditions, beautifully made with that enticing leather smell. This experience has made me a fan of Wool & Oak. They were professional, took care of my problem, communicated with me throughout the way and delivered a quality piece of luggage I plan on using and keeping for years.

I love this bag. Well made. Smart design. Looks great. Had it for about a year now and haven’t had any issues. Going to add the bigger bag and complete the set.