Wool & OakReviews of woolandoak.com

I had the best customer service experience I’ve had in recent memory with Wool and Oak. I decided to return a fabric bag and replace it with a leather one. The transaction was easy and painless. Cynthia was amazing and constantly in contact during the process. She followed up in both a professional and timely. I would recommend the product and company without reservation. Thanks Cynthia and thanks to Wool and Oak for restoring faith in outstanding customer service and a quality product.

Rarement même jamais je n’ai eu un aussi bon suivi.J’ai été en confiance du début à la fin il ne m’ont pas lâché en m’informant continuellement d’où se trouvait mon paquet. Quel service extraordinaire!!! Merci merci Je conseille vivement ce site pour acheter.

I have ordered many items from Wool & Oak, for personal use and as gifts. The quality of the leather is just gorgeous! First, it was the large duffle and the carryon handbag, which both are just so functional and make packing very easy with the many compartments & sleeves built in. I use the computer sleeve daily when transporting my computer for business meetings, etc. I have tried to purchase 3 more but they are out of stock presently. What a great gift! I bought all of the chocolate color for my items. I now have: the large duffle, the duffle carryon, the toiletry kit, the small purse and just received the hobo bag. WOW! this is the only bag you will EVER need. It is roomy and functional. Just beautiful and is going on its first trip this coming Monday. Can' t wait to use it! Bought another for daughter's bday...:). I had one little issue with a zipper that seemed to not want to work. The customer service was impeccable! They continue to check on me to make sure I am happy and remedied the issue quickly. Things happen, but they made good on a glitch on that one product. With so many purchases, I still give them a full 10 stars (!)......their products make the perfect gift for all. The customer service rep, Zander, is amazing! Continues to check in and doesn't just end a conversation....keeps coming back with yet another nice note of confirmation. Great Company, great products & excellent customer service.

Im buying the duffle bag to compliment my larger nova bag.now i dont have to cram so much into the larger bag. this company communicates better than any company ive delt with.They truley do stand behind their products and that is why im buying from them again!

I had an issue with making an adjustment in my recent order. Wool and Oak was prompt in responding to me and resolved the issue with efficiency and understanding. I highly recommend doing business with this company.

I just wanted to share that I’m a huge fan of the design — I recently purchased the Nova Carry in Black and I absolutely love it! I also reached out to Customer Service and was truly impressed with the level of support I received. The service was outstanding — 10/10!

I had a great experience with Wool & Oak’s customer service. Their team was responsive, professional, and genuinely helpful throughout the process. They took the time to address my concerns clearly and made sure everything was handled fairly and efficiently. It’s refreshing to deal with a company that stands behind its products and treats customers with respect. I appreciate the level of care and communication and wouldn’t hesitate to do business with Wool & Oak again. I also want to give a special thanks to Cynthia for her help and support throughout this process

I ordered a duffel for my husband, who didn't like the color I chose. Wool & Oak made it extremely easy to return and exchange for the duffel in his preferred color. The customer service people were EXTREMELY responsive and provided me with the links and the information so that the return and exchange were quite easy. Excellent company. Beautiful bags, too!