Get lost in translation, not in your bag.
Wool & Oak (woolandoak.com) has 361 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Gayle A.
I had reviewed the Duffle Suitcase for weeks and finally ordered. During my research, Zander in Customer Service was outstanding. He responded quickly to all questions and was readily available throughout the sales process. My package arrived as promised and in perfect condition. The Duffle Suitcase exceeded my expectations! Thank you.
Danny D.
Prompt delivery. The cary on suitcase was exactly as described. Beautiful and all zippers worked properly. Can't wait to use in on our next trip. My wife liked it so much, she ordered one as well.
Pat
Wool & Oak understands customer service. My question was about a bag out of stock. I quickly received information on the way to know when it is back in stock. I received a direct follow-up (and personal) email specific to my question making certain I did not need additional information. This sets them apart from most companies these days. I wish them all of the success in everything they do.
customer
The bag is great, i get more in it than i do in my hard shell luggage. Pants stay neat, very well thought through!
alexandra S.
The bag I have purchased impressed me with its quality - but what impressed me more from Wool and Oak has been their customer service- I have gifted the bag, and purchased one for myself- and I will continue using the bag to travel and looking for more as the company grows
sue B.
I placed my order for the Nova chocolate bag late in the evening- and two days later, it delivered to my door! My selection was not expedited- however I do live in Southern California, and the Nova shipped from LA County. Prior to receiving the bag I emailed Wool and Oak regarding the expected delivery. They responded almost immediately! The Nova bag is just as beautiful as it looks on Instagram. Excellent bag, excellent experience! Bravo to Wool and Oak
Matthew B.
They handled my problem with outstanding Customer Service when I had an issue. I was amazed at how attentive they were. Highly recommended product, I love the versatility of the luggage
Rhonda C.
I got the Carry-on in Chocolate. Super Rich looking. The thing that sold me on this bag is the outside pockets hold everything I need to have access to while on an airplane ride, without having to go into the inside portion of the bag. There is an outside pocket on one side that holds a regular sized Ipad, and the pockets on the other side hold passports, phones etc... so that you have access to the things you need. The customer service is amazing. I asked SO MANY questions. If you need to know anything about these bags (pocket sizes, when a color will be in stock, etc...) just email their customer service and they will answer all your questions. I'm talking OLD TIMEY customer service and communications like it's supposed to be. These people really care about their customers and their products.
