Kateryna T.
Thieves
Same story. I got an advertisement on instagram, installed a demo for 29.99 usd impulsively as I was willing to teach my puppy. Then they charged me extra 9.99 for some pdf file that I never ordered. The application didn’t help me much. So I stop using it in a week. But in a month they charged me again - 39.99 this time. It appeared to be automatic renewal of subscription, although I never received neither receipt nor terms& conditions. I tried to stop subscription but I couldn’t find it in my iPhone. It appeared that I subscribed “somehow differently” that only they see my subscription. I wrote them to cancel it and turn 39.99 usd back, they said they would stop but won’t return the money. I do not recommend this application because of 0% transparency
Response from WoofzMay 30, 2024
Hi Kateryna! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Kindly note that deleting the app or non-usage doesn't cancel your subscription automatically, however, our customer service is always ready to assist you with that. We're already in touch with you via email and are waiting for your reply!



