WoofzReviews of woofz.com

I created my account through their website and agreed to $29.99 for 3 months after a $4.99 7-day trial. After my trial, I was charged $39.99 for a month and was unable to cancel through the app because my account was created on their site. There is nowhere to sign in on the website or view account details so the only way to cancel is to contact customer service who was not responsive when I tried to resolve the issue. Save yourself money and do not subscribe to this service.

5 minutes to get this canceled. One email 5 minutes. Thanks for serving my doggo while he was alive.

Very disappointed - The app is not great and the fact that I downloaded the app on my iphone paid for a 3 mth package - used it twice - it just didnt get any better and I have been trying to cancel since. There is NO WAY of Cancelling. No unsubscribe on the app - It is not in my iphone subscriptions and it only comes up as a reoccurring payment on paypal - so you cant even cancel that way. So your only option is to email them and ask them oh so nicely to cancel it for you and stop taking payments - This is such a SCAM What ever you do - Dont sign up - You cant get out of it. I wish I had read these reviews first

This app is difficult to cancel. I thought I canceled it the same day I signed up but the charges kept coming. It shows up on your credit card statement as London App. Which is very misleading. Do not trust these people. Very dishonest.

Don’t do it! Read the reviews. Unauthorized charges. Scam.

Do not recommend this service to anyone. Used the app maybe twice and decided it wasn’t for us. Went to the website and submitted a ‘contact us’ form requesting to cancel subscription (there was NO clear option to cancel/manage subscription through the site/app) Received a confirmation email that request was received. I was charged two months after that request was received and now I’m getting rude responses … pretty much SOL. I have been asking for a customer service number to follow up, never received one.

Hey My name is Silvia and i am a very frustrated customer,,, i dont understand how one can cancel a subscription and get charged two months in a row, having used it only for 2 days. I have tried cancelling the subscription but i cannot seem to find anywhere it says i am subscribed and i have also tried doing that through the links sent in from Woofz customer service and according to Apple if i cant find it under my subscriptions then i should cancel it through the billing reciepts i recieve after payment has been taken from my card which is very confusing as i cannot seem to find any email from Woofz company on any payment. I am unable yo access the app as well for some reason, maybe because i am in Denmark? I personally think that is stealing from the customers as cancelling a subscription should not be that hard for anyone in a risk of losing his/her money. Its is very wrong and unjust to make unknowing costomers pay for something one is not using. I request an immediate cancellation of my subscription and atleast refund for a months.

While I appreciate your explanation, I find it concerning that the subscription I apparently purchased from your website was not clearly outlined during the installation process via Google Play Store. As a user, I expect transparency and clarity regarding any subscription services, especially when they involve recurring payments. Furthermore, the fact that I was redirected to your website -which graphical interface purposely made to look as would be within your application, - to make the purchase, without any prior indication or explicit consent, raises further questions about the user experience and billing practices of Woofz Academy. I urge you to reconsider the method by which subscriptions are offered and purchased, as it appears to be unnecessarily convoluted and potentially misleading for users. Additionally, I kindly request that you provide further clarification on the discrepancy between the subscription purchased on your website and its absence from my Google Play account. This app is set up to trick you into a rolling subscription at a substantially higher rate than you sign up for. You will get no notice of the renewal or the price hike and the terms are not laid out clearly ahead of time. Customer service very passive aggressively insist that enough notice is given in the fine print on the final payments screen but by reading the below reviews you’ll see that this is trend and clearly their strategy behind the brand. It’s an absolute shame because the app isn’t bad, but nobody needs it for more than a few weeks and it is outrageously priced, with very shady tactics to extract people’s money. I expect them to comment similarly on this and refute the claim as they have before, but they seem to have no interest in changing their business model, they are in the business of taking advantage of people. Do not recommend in the slightest. *** Upon receiving the refund and subscription cancellation after effective communication with the support team, I have decided to add an additional star for their promptness and clarity in resolving the issue. However, I believe there are necessary improvements to the user experience: 1. It would be beneficial for the website to clearly differentiate the interface from the app. 2. Additionally, a login and sign-up menu for users should be included. 3. Furthermore, a distinct menu for managing subscriptions, including the option to cancel them, should be provided. 4. The subscription process should explicitly state the amount and duration. Appreciating the efforts made thus far, I am confident that implementing these improvements will provide a more pleasant and transparent experience for all users. I eagerly await the implementation of these changes in the near future. I will gladly update my review to a 5-star rating upon seeing these changes.