WoofzReviews of woofz.com

UPDATE WOOFZ SENT ME AN EMAIL THAT DIDN’t even address the problem. It was as though they didn’t even read the message I sent them. I still have no access to an account I paid for. I stand by my original review I think this is a scam. I signed up for 3 months, downloaded the app and the app won’t let me sign in. It only wants to sell me another subscription. So, I went to the website and tried to sign in. They said my password is wrong. So I requested to change the password. The email never arrived. So I contacted customer support. I just get an automated response that they’re not available and won’t be, first it said 3 hours, then 12. So basically they took my money and disappeared. Don’t be fooled. Don’t trust this site.

Like a lot of people here in the comments I thought I was signing up for a weeks paid trial. They say in the app to check your phone settings so I checked the Apple settings for subscription renewal and found nothing and they do not make it easy to find where to cancel. It’s all a scam to get the renewal money from you. I got the bank to block them accessing my card ever again. App itself is functional but extremely basic and annoying in that you have to go step by step and not jump to the actual behaviours you wanted to address. Stay away. Join an actual dog training class.

Had to give it 1 star to write a review. Do not use this company it is fraudulent. Signed up to the app not realising that every 3 months I was going to be automatically fleeced of £50. Purchased app as a backup plan after purchasing a new puppy. Never used it as things were going fine with the dog without the app. Checked bank statement 3 months down the line to find £50 had been taken out of my account. Logged onto the app and it would not load. Uninstalled and reinstalled it several times to no avail. Contacted support to explain the situation which resulted in a response telling me to uninstall and reinstall. Unable to load app to cancel my account. 3 months later a further £50 is taken from my account. Contacted Woofz and was told to show proof of the debits from my account. Sent attachments of all transactions. Now although I have emailed them twice I have had no reply. As if by magic the app is now up and running since I sent the transaction details. Dog doesn't need training, I managed that without the non function app. Support is ignoring any email I send. DO NOT SUBSCRIBE TO THE APP. IT IS A TOTAL RIP OFF WITH NON FUNCTIONAL SUPPORT. ONCE THEY HAVE YOUR MONEY YOU ARE COMPLETELY IGNORED.

Signed up for a trial period. Tried to use it a few times but didn’t like it. Before deleting the app I tried to see if I had a subscription that needed to be cancelled but they don’t make it easy! There is no straight forward way to check. I couldn’t find anything via the app and no emails confirming my purchase or “subscription” so thought I must’ve just purchased as a once off. Nope. Just got charged another $59.99USD. When I’ve contacted them, just got told “there is a detailed description of this on the purchase screen” Well how about a reminder email or even a confirmation email when you purchase detailing how you can cancel said subscription! Really disappointed. Do not bother with this app! Total waste of money. And you’ll have hell trying to cancel. If it was a legitimate program, they wouldn’t make it so hard to find your subscription or to cancel. They just want your money and the app is useless.

Dont waste your time or money, they rip you off. PLZ GO YOUTUBE IS THE BEST!! wish I did this instead of wasting $90. YouTube is endless, awesome and 100% better I guarantee specific to your breed and needs for toilet training, recall, sit, excessive barking, howling, guard dog etc etc. Plz don't get this app, they stole my money, they said I can get training, they denied me asking for more money so I did, 3 times then nothing. They gave me an offer for a 25% discount on advanced training to further my request, seriously..!! I'm not a negative person but I told Woofz I need my money back, I didnt get what I paid for, no! I did a survey which identified this and paid $6.99 for basic, got charged $33, no toilet training unless I paid more so I did, all up $90, they refused my toilet training unless I paid more money, I refused and caused a fuss for full refund. They said no, it's in subscription so I deleted app in fear they would take more money, gave me 6 basic training, except toilet. They kindly cancelled my sub so no more charges. plz don't get fooled like me.

HOW CAN WOOFZ IMPROVE , I WOULD SAY PREFERABLY BY CLOSING DOWN ...WHAT A SHOCKING LOT , I SIGNED UP AND PAID THE REQUIRED £6.99 FOR A SMALL TRIAL AND WAS THEN TAKEN THROUGH A MAIZE OF REPEAT QUESTIONS GETTING MORE AND MORE UNEASY , THEN THROUGH APPS AND MORE QUESTIONS THEN THEY WANTED BIGGER PAYMENTS .....WHEN I WAS EXPECTINGTO GET THE INFO ....AND MORE DEMANDS FOR MORE MONEY TO CHOOSE WHICH COURSE .I WANTED TO CONTINUE WITH 😳..what happened to the one i had just paid for 🤨 THEN I CHECKED MY MAIL THEY HAD ALREADY SENT A RECIEPT FOR THE FIRST PAYMENT FOR THE INITIAL £6.99 and THEN 😳 a further £9.99 FOR GOD KNOWS WHAT ??? WITH NO EXPLANATION BEFORE ID EVEN FINISHED FILLING IN THE FLAMING FORM AND NOW THEY WANT ME TO CHOOSE WHICH BIG PLAN I WANTED TO CONTINUE WITH AFTER THAT ,WITH BIGGER AND BIGGER FEES ..AND NO WAY TO CANCEL THE THING AND GET OUT OF THE APPARENT TRAP ...BUT STILL ABSOLUTELY NO DOG TRAINING ADVICE ....OF ANY KIND .... WHAT A NASTY LITTLE SET UP .....PS ...WOOFZ DONT BOTHER TO SEND ME ANY EXCUSES OR PLATITUDES ....I TOLD MY DOG ABOUT YOU AND SHE SAID ..." GRRRRR!!!!" in future i'll check with her and TRUST PILOT first BEFORE I FILL IN ANYTHING .

Utterly appalling. I tried the app, disliked it, ignored the ensuing junk mail, then they somehow managed to debit me £31.14 without my agreement. I spent an hour trying various ways to cancel the subscription, eventually succeeded, and am now attempting to extract a refund. No agents available at this time. Find other ways to train your dog. AVOID WOOFZ.

Con merchants sign you up No receipt no email no conditions Then auto renew you Customer service non existent Avoid it's a scam