WoofzReviews of woofz.com

Response from WoofzAug 1, 2024

Hallo Nicole! Es klingt, als hätten Sie ein zusätzliches Schulungsprogramm erworben. Wir stellen immer sicher, dass wir unseren Benutzern vor dem Kauf alle Informationen zur Verfügung stellen, um Verwirrungen zu vermeiden. Bitte kontaktieren Sie uns unter [email protected] mit „Woofz.Trustpilot“ als Betreff der E-Mail, damit wir Sie identifizieren und Ihnen bei Ihrem Problem helfen können. Wir freuen uns darauf, von Ihnen zu hören!

Response from WoofzJul 30, 2024

Hi Dana! Kindly note that once you start a Premium or a Free trial subscription with us, it will auto-renew until you cancel. We provide a clear warning about this on the purchase screen. To manage or cancel your subscriptions, visit your Apple ID/Google Play subscriptions. If you require further help, don't hesitate to contact us at [email protected], and we'll provide the necessary instructions.

Response from WoofzJul 30, 2024

Hi Mary! Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. However, we can investigate your case more thoroughly. Please contact us at [email protected], where our support team is prepared to offer personalized guidance tailored to your situation. Our commitment to guaranteeing your satisfaction remains unwavering. We eagerly anticipate your prompt communication.

Response from WoofzJul 28, 2024

Bonjour Alain! Nous nous excusons pour tout inconvénient. Si votre abonnement a été annulé, vous ne devriez pas être facturé. Il semble qu'il y ait eu une erreur dans le processus. Veuillez nous contacter à [email protected], avec «Woofz.Trustpilot» comme objet de l'e-mail, afin que nous puissions vous identifier et vous aider à résoudre le problème auquel vous êtes confronté. Hâte d'avoir de vos nouvelles!

Response from WoofzJul 27, 2024

Hi Karen! Thank you for getting in touch with us. Please note that we never charge without customers' consent since every step requires their confirmation. However, we can investigate your case more thoroughly. For that, just write us at [email protected] with the subject line 'Woofz.Trustpilot'. We'll be glad to provide an explanation. Looking forward to hearing from you!

Response from WoofzJul 26, 2024

Hello Dee! We apologize for any confusion. When you start any subscription with us, it renews automatically until you cancel it. There is always a warning on the purchase screen to ensure transparency. To cancel the subscription and request a refund for your purchase, please contact us again at [email protected], where our support team is prepared to offer personalized guidance tailored to your situation. Our commitment to guaranteeing your satisfaction remains unwavering. Waiting for your email!

Response from WoofzJul 26, 2024

Hello Michelle! Thank you for reaching out. Please note that there is always a detailed description of the price and renewal on the purchase screen. To cancel the subscription and request a refund for your purchase, please contact us again at [email protected]; our support team is ready to provide personalized assistance for your situation. We are committed to ensuring your satisfaction. Looking forward to your email!

Response from WoofzJul 26, 2024

Hi Samira! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Since you purchased the subscription directly from our website (usually, you land there from an ad on Facebook/ Instagram) using your bank card. This is the reason why the plan isn't listed in your Apple ID and cannot be cancelled there. It looks like we are already in touch with you via email and are waiting for your reply. We are dedicated to ensuring your satisfaction. Waiting for your email!