WoofzReviews of woofz.com

Response from WoofzSep 18, 2024

Hi Sean! We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). We have received your support request and will be reaching out to resolve this issue for you as quickly as possible. We are committed to addressing your concerns and finding a fair solution.

Response from WoofzSep 17, 2024

Hi Jonathan! We’re truly sorry to hear about your recent experience. We strive to clearly communicate information regarding trial periods and auto-renewals before purchase and in our confirmation emails. However, we understand how this could have been overlooked. We've already addressed your concern via email and provided a refund as an exception, even though it wasn’t required under our terms. We regret that our resolution may not have fully met your expectations. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at [email protected]. We're here to help.

Response from WoofzSep 16, 2024

Hi Diana! I’m truly sorry to hear about your experience. Please note that we make every effort to clearly communicate information about auto-renewals before purchase and in the confirmation email. You can manage your subscription directly in your account or contact our support team for assistance. We have addressed this matter via email and have provided a refund as an exception, even though it was not required by our terms. We regret that our resolution did not meet your expectations. Should you have any further questions or require additional support, please do not hesitate to reach out to us via email. We are here to assist you at [email protected]. Have a good day!

Response from WoofzSep 16, 2024

Hallo Maren! Es tut mir wirklich leid, von den Schwierigkeiten zu hören, die Sie hatten. Wir nehmen diese Angelegenheiten ernst und möchten helfen, dieses Problem zu lösen. Bitte kontaktieren Sie uns unter [email protected] mit der Betreffzeile „Woofz, Trustpilot“, damit wir die Situation untersuchen und Ihnen weiterhelfen können. Ihr Feedback ist uns wichtig und wir sind hier, um Ihnen zu helfen. Warte!

Response from WoofzSep 16, 2024

Hello Audrey! Thank you for the great feedback! We’re thrilled to hear that Woofz has been effective for Buddy and that you’re seeing improvements. We appreciate your suggestion for more advanced content for older dogs and will consider this for future updates. If you have any other ideas or need assistance, please let us know at [email protected]. Thanks again for your support!

Response from WoofzSep 16, 2024

Hello Cynthia! We're really sorry for the trouble you’ve faced. We never charge without confirmation and always warn about auto-renewals. Please send screenshots of your issues to [email protected] with the subject line 'Woofz.Trustpilot.' We want to review this and find a solution for you. Your satisfaction is important to us. Waiting for your email!

Response from WoofzSep 16, 2024

Hi Tripp! Thank you so much for your kind words! We’re thrilled to hear that Woofz is helping you and Luna get started on the right paw. It’s wonderful to know that the training tools and well-being module are making a difference. If you need any further assistance or have more feedback, feel free to reach out. We’re here to support you and Luna every step of the way! Have a great day!

Response from WoofzSep 12, 2024

Hi Lynn! Thank you for sharing your feedback, and I'm truly sorry to hear about your disappointment. We strive to provide clear information about our subscription policies, and I apologize if this wasn’t evident during your experience. If you could please reach out to our support team at [email protected] with the subject line ‘Woofz.Trustpilot,’ we'll prioritize your case and work to find a satisfactory resolution. Thank you for giving us a try, and we hope to resolve this issue for you promptly