WoofzReviews of woofz.com

Response from WoofzOct 3, 2024

Hi, I’m sorry to hear about the issues you’ve encountered regarding your subscription and the unexpected charge. The only reason why it could happen is that the subscription was not cancelled Please reach out to us directly at [email protected] with the subject line "Woofz.Trustpilot" so we can identify you, and we'll do our best to resolve the issue. Looking forward to your email.

Response from WoofzOct 3, 2024

Hello Lynda, thank you for contacting us. Firstly, I apologize if the cancellation process was unclear and caused any frustration. I completely understand how that could be inconvenient. Please note, you can cancel your subscription anytime directly through the app by heading to Profile Settings > Manage Subscription. Please drop us a line to [email protected] and we will help you with cancellation. Looking forward to your email!

Response from WoofzOct 3, 2024

Hi Valery, I truly apologize for the frustration you’ve experienced regarding your subscription and the unexpected charges. Your feedback is important, and I want to assure you that we take these concerns seriously. We want to assure you that transparency is very important to us. We always make sure to inform our customers about the auto-renewal feature on the purchase screen before completing any payment. Our goal is never to mislead, and we apologize if this caused any confusion. As far as I can see, my colleagues got in touch with you by email and have already issued the refund for you. We genuinely appreciate your feedback and are committed to improving our service to prevent situations like this in the future. Thank you for your patience, and I look forward to assisting you further.

Response from WoofzOct 3, 2024

Hi, I’m truly sorry to hear about your experience and the difficulties you’ve faced in canceling your subscription and accessing your account. I understand that managing subscriptions can sometimes be confusing. Please note, that you can cancel your subscription at any time directly through the app. Just go to Profile Settings > Manage Subscription. In case of any difficulties in the app just tap the "Contact us" button and we will be glad to help. Please drop us a line at [email protected] with the subject line "Woofz.Trustpilot" so we can identify you, and we'll send the relevant instructions. Waiting for your email!

Response from WoofzOct 3, 2024

Hello Michel, Thank you for contacting us here. I’m sorry to hear that your experience has not been perfect. As far as I can see, my colleagues have sent you log in instruction by email. I will re-sent it you you once again if you cannot find it. When you start a subscription with us, whether it’s a Premium plan or a free trial, it’s important to keep in mind that it will automatically renew until you decide to cancel. Your subscription renewed as planned once your trial period ended. Please contact us at [email protected] once again, where our support team will be glad to provide the more detailed explanation.

Response from WoofzOct 2, 2024

Hello! We're sorry to hear about your dissatisfaction, and we understand your frustration regarding the subscription charges. According to our records, you purchased a weekly intro offer, which converts into a monthly subscription for USD 39.99 after the 7 days are over. We fully understand your point of view, but we always make sure to warn our customers of the auto-renewable nature of our subscriptions — such conditions were indicated on the purchase screen before you made the payment. We have no intention of hiding them. Just in case, you can always check all the information about your plan or cancel the auto-renewal in your Woofz Web Profile: https://account.woofz.com/login. During our previous communication, we processed a full refund for both renewals. We want to assure you that we take these matters seriously and are here to help. If you need further assistance or have more questions, please don't hesitate to reach out to us at [email protected]. Your feedback is important to us, and we aim to improve your experience with Woofz.

Response from WoofzSep 27, 2024

Hello Helen, thank you for contacting us. Thank you for reaching out to us. We’re really sorry to hear about your experience and understand how frustrating this must be for you. We want to reassure you that the renewal conditions are clearly displayed on the screen before payment, and we only process charges with your confirmation. You can also cancel your subscription anytime directly through the app. In case of dispute, please note that you lose access to the app as soon as you open it. We understand this outcome may not be what you were hoping for, but unfortunately, we don’t have control over the decision since PayPal handles that. In case of other questions please email us again at [email protected].

Response from WoofzSep 27, 2024

Hello, thank you for contacting us. We’re truly sorry to hear that your experience wasn’t perfect and we totally understand how frustrating that can be. We provide clear info about the auto-renewal on the purchase screen, and you can cancel your subscription anytime in your profile settings within the app. If you have difficulties or questions, just hit the "Contact us" button in the app- we're always here to help. If you need help with cancellation, drop us a line at [email protected] and we will assist you with that.