WoofzReviews of woofz.com

Response from WoofzOct 11, 2024

Hi, Harold! That's fantastic to hear! We're thrilled that Woofz has been such a helpful tool in managing your dog's reactivity and boosting your confidence on walks. It's so rewarding to know that our guidance and calming techniques have made a real difference for you and your pup. Keep up the great work, and thank you for sharing your positive experience with us! If you ever need more support or have any questions, we’re always here to help. Happy walking! 🐾💙

Response from WoofzOct 11, 2024

Thank you so much, Gilbert! We're so happy to hear that Woofz has transformed training into a fun and rewarding experience for both you and Coco. It’s wonderful that our activities have brought you closer and strengthened your bond. Seeing Coco grow happier and more confident is what we love to hear! If you ever need anything or want to explore more features, we’re always here for you. Keep enjoying those special training moments! 🐾😊

Response from WoofzOct 8, 2024

Nous sommes vraiment désolés d'apprendre que vous avez eu une mauvaise expérience avec Woofz. Ce n'est pas le service que nous souhaitons offrir. Nous travaillons à améliorer la disponibilité de l'application dans plusieurs langues et à rendre les leçons plus accessibles. Votre retour est précieux et nous aidera à nous améliorer. Veuillez nous contacter à [email protected] avec le sujet "Woofz.Review" afin que nous puissions examiner votre situation et discuter d'un éventuel remboursement. Nous souhaitons vraiment vous aider à obtenir la meilleure expérience possible avec notre application. Merci de votre compréhension !

Response from WoofzOct 8, 2024

Greetings! We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you. At Woofz, we always aim to provide transparency when it comes to our subscription terms and free trials. It’s never our intention to mislead anyone, and we genuinely regret that this situation made you feel otherwise. Please reach out to us at [email protected] with the subject "Woofz.Review" so we can take a closer look at the charges and work on resolving this issue, including discussing a refund. Your feedback is invaluable, and we want to ensure this is handled to your satisfaction. As for the concerns regarding social media, we want to assure you that we do not engage in deceptive practices. We strive to build a real and trusted community, and every interaction matters to us. If there's anything more we can do to address your concerns, please don’t hesitate to let us know—we're here to help.

Response from WoofzOct 7, 2024

Dear Elizabeth, we're very sorry to hear about the trouble you've had with Woofz, and we understand how frustrating the technical issues and delays in support must have been for you. This isn’t the experience we want for our users, and I apologize for any inconvenience caused. Please rest assured that we’ve processed your refund as mentioned in our emails, and it should be on its way to your account. Your feedback is very important to us, and we are actively working to improve the app's performance and support response times. If there’s anything else we can do to help, please let us know.

Response from WoofzOct 5, 2024

Hi Lisa, thank you for sharing your experience with us. We sincerely apologize for the difficulties you've faced regarding cancellation. We appreciate your honest feedback as it helps us improve. We have already issued a full refund for your recent payment, and if there's anything else we can do to assist you, please don’t hesitate to reach out at [email protected]. Your satisfaction is important to us, and we hope to regain your trust in the future.

Response from WoofzOct 5, 2024

Thank you for your kind words, Chelsea! We're delighted to hear that you're enjoying Woofz and had a positive experience with our customer service team. If you ever have any questions or need further support, please don’t hesitate to reach out. Happy training!

Response from WoofzOct 4, 2024

Hello Peter, thank you for your feedback. The renewal conditions, including subscription terms, were outlined on the purchase screen before completing your initial payment. Our app operates on an automatic renewal system to ensure continuous access to premium features without interruption. We understand, though, that these details may have been overlooked, and we sincerely apologize if this caused any confusion. Just in case, you can cancel your subscription anytime directly in the app by going to Profile Settings > Manage Subscription. Please reach out to us at [email protected], and our team will offer personalized assistance to help resolve your issue. We're committed to ensuring your satisfaction and look forward to hearing from you soon!